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Airport Customer Service Dispatcher
$38k-50k (estimate)
Full Time | Transportation 2 Months Ago
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Prospect Airport Services is Hiring an Airport Customer Service Dispatcher Near Denver, CO

Overview:

As an Airport Dispatcher, you will play a crucial role in ensuring the smooth operation of airport activities by managing equipment, employee clock-ins, and gate assignments. You will be responsible for maintaining accurate records of equipment usage, tracking lost or damaged items, and coordinating employee schedules to optimize efficiency and customer service.

Key Responsibilities:

Equipment Management:

  • Check in and out equipment for airport employees, ensuring proper documentation of each transaction.
  • Keep track of equipment inventory and promptly report any discrepancies or shortages.
  • Document and investigate incidents of lost, stolen, or damaged equipment, following established procedures for resolution.

Employee Timekeeping:

  • Monitor employee clock-ins and clock-outs to ensure adherence to schedules.
  • Address any discrepancies or issues with punctuality promptly and appropriately.
  • Maintain accurate records of employee attendance and hours worked.

Activity Log Maintenance:

  • Maintain a detailed log of all equipment transactions, employee activities, and gate assignments.
  • Generate reports as needed to track trends, identify areas for improvement, and support decision-making processes.
  • Ensure confidentiality and accuracy in all record-keeping tasks.

Gate Assignment Coordination:

  • Dispatch employees to airline gates based on operational needs and scheduling requirements.
  • Communicate effectively with airline staff and other relevant parties to coordinate gate assignments efficiently.
  • Monitor gate activity and adjust assignments as necessary to accommodate changes in flight schedules or passenger traffic.

Available Shift(s): 4:00 AM - 2:30 PM, 2:30 PM - 1:00 AM

Qualifications:

  • Applicants must have a valid drivers license or state ID and be able to pass a federal background check - must be 18 years of age or older.
  • Previous experience in a dispatch or logistics role preferred.
  • Strong organizational skills with keen attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
  • Proficiency in basic computer applications and data entry.
  • Knowledge of airport operations and regulations is a plus.

Working Conditions:

  • This position typically operates in an office environment within the airport terminal.
  • May require occasional outdoor work and interaction with airport personnel and passengers.
  • Flexible schedule required, including evenings, weekends, and holidays, to accommodate operational needs.

About Prospect Airport Services:

Prospect Airport Services has over five decades of experience in the airline industry. With over 11,000 motivated associates and cutting edge proprietary technology geared up at full strength every day to meet the challenges of the air transportation industry. We provide superior customer service and top quality experiences while maintaining the highest levels of safety in everything we do. Our employees continually strive for professional excellence with a strong work ethic and integrity.

We are looking for applicants that take pride in their appearance, are responsible for their attendance, and that are comfortable working with passengers in an airport environment. For a number of people this job has served them well as a gateway to opportunities within the airline industry. Additionally, Prospect has many opportunities for advancement, both in Denver (DEN) and in the thirty-two other airports we service nationwide.

Prospect Airport Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $20.19 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Schedule:

  • 10 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Morning shift
  • Night shift
  • Overtime
  • Weekends as needed

Application Question(s):

  • Have you been convicted of a felony in the last 10 years?
  • Are you at least eighteen years of age?
  • Are you available to work weekends?

Experience:

  • Customer service: 2 years (Required)
  • Time management: 2 years (Required)

Language:

  • English (Required)

Ability to Relocate:

  • Denver, CO 80249: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$38k-50k (estimate)

POST DATE

03/27/2024

EXPIRATION DATE

04/29/2024

WEBSITE

prospectair.com

HEADQUARTERS

DES PLAINES, IL

SIZE

3,000 - 7,500

TYPE

Private

CEO

VICKI STROBEL

REVENUE

$200M - $500M

INDUSTRY

Transportation

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