• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
• Deliver a high level of knowledge and customer service within the ITSM Suite
• Explain the offerings available with the ServiceNow ITSM Suite
• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
• Implement Virtual Agent and Predictive Intelligence processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• Assists junior analysts through project(s) lifecycles
• Manages work against an often demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
• Flexible and has the ability to manage multiple projects concurrently

What You'll Need
Required:

• Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• 5 years of ServiceNow Development
• Virtual Agent and Predictive Intelligence experience
• Background in either software development or IT Service management
• Understanding of ITIL concepts and IT Service Management practices
• Understanding of Agile based approach to software development
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability

Preferred:

• ServiceNow Admin (or higher) certifications
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist
• ITIL certification