Propio Language Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, education, legal and many others. 

The Client Success Administrator is the key point of contact for billing, invoices, and administrative tasks that support Propio’s clients. The Client Success Administrator will build strong relationships with billing contacts, ensuring that the account is running smoothly, and clients have all the data they need to maintain a strong financial relationship. 

Responsibilities: 

• Establish and maintain optimal billing practices by ensuring clients receive all necessary information. 
• Maintain a book of business and ensure that receivables are timely and well managed. 
• Support client requests for billing resolution, call and interpreter disputes, general questions, and answering phones. 
• Respond to clients’ inquiries and maintain thorough documentation of communication in CRM. 
• Input client information into data management system, ensuring accuracy and completeness. 
• Generate materials for client presentations and meetings. 
• Provide input towards procedures where improvements are possible. 
• Verify data and correct data where necessary. 
• Perform other responsibilities and duties as assigned. 

Basic Qualifications

• Bachelor’s Degree or equivalent work experience in administrative or account administration roles
• Detail-oriented and organized with good time management skills 
• Excellent written and verbal communication skills 
• Knowledge of Microsoft Office suite – Outlook, Word, Excel, Access, PowerPoint 
• Ability to work both independently and within a team to meet deadlines 
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.

Preferred Qualifications

• 1 years of experience in an administrative role or account administration 
• SalesForce and Collections experience a plus!

Propio is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, drug screen, education, and employment verification.