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Upward Mobility with Propark Mobility!

Dispatcher

Pay Rate: $19.00 - $21.00 per hour

Location: Belflower, CA

Shift: M -F, 8 hour shift, Day shift, Weekends as needed

Job Type: Full-time

Essential Duties and Responsibilities

• Assist Dial-A-Ride passengers over the phone with their reservation and simultaneously assist drivers over the radio call.
• Detailed data entry on Microsoft Excel.
• Respond to safety emergencies efficiently.
• Direct the day-to- day route operations of transit drivers who provide service for the Alta-med Pace-Centers.
• Keep compliance with the procedures defined by the client "Alta-med Clinics" and in conformance with company procedures.
• Daily communication and interaction with drivers and Alta-med Pace Centers coordinators.
• Organize and conduct activities to assure safe, cost-effective, and on-time operating performance by all drivers.
• Receive, transmit, and track messages from the drivers and from the Pace-Centers.
• Address problems and provide solutions in a timely manner.
• Use radio communication, answer phone calls from the client, set up tablets for drivers, and use computer to send messages to drivers and clients.
• Read google maps for driver directions and locations.
• Direct the activities of the frontline staff.
• Additional duties as assigned.

Non-Essential Duties and Responsibilities

• Other special projects as assigned by location management.
• Coordinate with other departments., such as fire department, police department, and emergency medical service.
• Obtain relevant information from callers., for example addresses, phone numbers, names, ages of family members, etc.
• Assist with monthly billing data entry.
• Monitor drivers On-time Performance.
• Handle passenger's complaints.
• Scheduling and routing.
• Provide great phone customer service.

Minimum Job Qualifications

• We are looking to fill 1 Dispatcher Position for our Dial A ride services and Fix route services.
• We are looking for an individual who have some experience in public transportation.
• We are looking for an individual who can multi-task since this person will be responsible for
• Dispatching: 1 year (Preferred)
• Ability to communicate in Spanish (Required)
• You are at least 18 years old.
• High school diploma required.
• Parking operations experience preferred.
• Customer Service experience.

• Ability to communicate professionally and effectively.
• Strong computer skills (ability to operate specific software programs) and handheld devices.
• Thrive in a fast-paced, multi-faceted work environment.
• Must be able to work unsupervised.
• Ability to speak, read and comprehend the English and Spanish language.
• Must be able to make decisions independently.
• Demonstrate a sense of urgency and timeliness.

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: The employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk, and hear. Employee must occasionally lift and/or move objects up to 25lbs.

What Propark will provide for you:

• Amazing management team who will truly care about you.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
• Opportunities to build a career – many in our senior management teams began their careers in this role

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.