Job Summary: Prominence Health seeks a motivated and patient case-focused Pharmacy Technician to join our Member Outreach Pharmacy Team. The Member Outreach Pharmacy Representative is the liaison between Prominence Health Plan, its members, and contracted providers. The main focus of this position is contacting Prominence Health Plan members by phone to inform and educate them on the health insurance offerings, products, or services, as well as respond to inquiries and assist with quality improvement. In addition, this individual will serve as a lead to resolve drug-related care gaps during telephonic member outreaches. This individual also facilitates the development of the outreach program and serves as the primary contact, offering education, technical assistance, and problem-solving as necessary. By performing outreach activities, the Member Outreach Specialist will identify quality insufficiencies and consult with the department and company's leaders on quality improvement initiatives and outcomes.

• High School diploma or equivalent.
• Current and valid state licensure as a pharmacy technician is required
• Current PTCB license preferred
• 5 yearsexperience in making outbound calls to members and or patients preferred
• 5 years' in retail/community pharmacy preferred
• Exceptional customer service skills, serving patient needs over the phone.
• Understanding of health plan departments and functional areas for problem resolution
• Understanding of current state laws pertaining to pharmacy dispensing
• Comfortable collecting and tracking performance metrics and managing the team to certain performance expectations
• Good computer skills (Excel, Adobe, Word, Outlook, etc.)
• Ability to effectively communicate in English, both verbally and in writing.
• Written and oral fluency in Spanish is preferred
• Utilizing sound drug knowledge to assist patient questions over the phone effectively
• Knowledge of medical terminology
• A positive attitude is a must.
• Proficient in Microsoft Office skills.
• Enjoys working in both individual and team settings
• Problem solver – enjoys problem-solving
• Self-starter, resourceful, and able to execute projects in a fluid and fast-paced environment
• Good communication and relationship skills
• Strong analytical skills
• Attention to detail
• High level of energy
• Ability to utilize technology and work within multiple software programs
• Exceptional customer service skills, serving patient needs over the phone.
• Understanding of health plan departments and functional areas for problem resolution
• Understanding of current state laws pertaining to pharmacy dispensing
• Comfortable collecting and tracking performance metrics and managing the team to certain performance expectations