Medical Professionals is Hiring a Medical Patient Service Representative (Call Center) Near San Jose, CA
We are looking for an upbeat and friendly *Medical Patient Service Representative* to join our team. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity for individuals that are seeking a stable career in the healthcare field. *Responsibilities:* * Respond to customer inquiries, concerns, or information requests * Answer incoming calls efficiently in a high call volume setting * Provide accurate, timely, and professional responses to customers following established procedures * Address customer grievances, appeals, and billing issues. Escalate when needed * Inform customers and service providers about eligibility and other relevant topics. * Manage customer requests received through email, voicemail, fax, or other channels * Perform customer satisfaction surveys as needed * Attend and contribute to department meetings *Qualifications:* * HS Diploma or GED (*Required)* * Bilingual in Spanish or Vietnamese (preferred but not required) * *Prior medical experience strongly preferred – Receptionist, Medical Call Center, or Front Office/Admin roles* * *Prior experience in a call center setting* related *high volume call environment **highly* *preferred *(50-100 per day) * Recent customer service representative/patient service experience *Required* * Must have knowledge of proper phone etiquette and delivering high level of customer service * Must possess clear communication skills & enjoy assisting others * Must be familiar working in a fast-paced setting * Must be reliable, sharp, and punctual *Competitive Benefits offered to permanent employees:* * Competitive increases of pay based on yearly review of economy, market, and performance * Comprehensive health insurance, including vision and dental * Life insurance * Accidental Death Insurance * Long-term disability insurance * Dismemberment insurance * Generous PTO (carry-out and carry-over options) * Flexible spending accounts * Retirement benefits * Union representation * Wellness perks (on-site gym, counseling services, and more!) * Financial services * Travel and education assistance/reimbursement and MORE! IND1 Job Type: Full-time Pay: $23.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday * No weekends Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Call center: 1 year (Preferred) * customer service: 1 year (Preferred) * Patient service: 1 year (Preferred) Language: * Spanish (Preferred) * Vietnamese (Preferred) Work Location: In person