JOB TITLE: Test Center AdministratorREPORTS TO: Test Center ManagerDEPARTMENT: Test CenterLOCATION: Shrewsbury, MassachusettsTEST CENTER ADDRESS: 15 Fortune Blvd Shrewsbury, Ma JOB OVERVIEW:The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment. PERKS for employees hired for 30 hours: 12 Paid Holidays Off annually based on work scheduleNo selling or quotasOffice setting environmentNo inventory, stocking, floor moves, or overnight shifts!Paid trainingSick time is prorated based on the start date401KEmployee Assistance ProgramVisionFSALegalVacation AVAILABLE SCHEDULE:Full-Time - Hours Will VaryOur ideal candidate demonstrates teamwork, with the availability to work various shifts from Monday to Saturday between 7 am and 6 pm. Candidate must be open to flexible scheduling.This is a full-time position, 30-40 hours per week, with an expectation to work more hours if needed.Schedules are available 2 weeks in advance. RESPONSIBILITIES:Maintain and apply expert knowledge of test center policies, practices, and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and/or resolve candidate issues with urgencyMaintain a secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission, and valuesSafeguard the test center from misconductIf applicable, digitally scan and record the candidate's fingerprint identification QUALIFICATIONS: EDUCATION:High school diploma or equivalent requiredCollege experience a plusEXPERIENCE:Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)Must be 18 years of age to qualifySKILLS:Ability to communicate professionally and effectively with candidates and coworkersAbility to write detailed and accurate reports and correspondenceAbility to multi-task and handle small tools, pack equipment for shipping or unpack for installationFamiliar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing) PHYSICAL JOB REQUIREMENTSMust be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods of time while administering examsAbility to physically move through the test room every 8-10 minutes and escort candidates to and from the testing roomVisual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols