Job Title: Lab Computing Analyst

Job Duration: 6 Months

Job Location: Albany, NY

Client : Direct

Job Description:

• Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics.
• Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

Responsibilities:

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Conduct and maintain inventories of client systems
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for instrument vendor
• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
• Provides technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as client Liaison for software/hardware related inquiries

• Participate in client team meetings
• Provides support across all client Enterprise practices as requiredNothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

• Bachelor’s Degree or relevant industry experience.
• 2 years of technical experience including (but not limited to); Windows technologies including
• Microsoft Office, networking, remote computing and backup system

Preferred Qualifications:

• Experience with scientific instrumentation
• Experience in Life Science environment

Working Environment:

• Position is in a research laboratory environment
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• Potential risk to lab-based hazards including but not limited to chemicals, biologicals, potent compounds, research material, high temperature, etc.
• The person in this position needs to occasionally move inside and outside labs
• Frequently use objects, tools or controls, which will require regular bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Employee may be required to handle hazardous wastes according to local, state, and federal regulations

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• pharmaceutical industry: 3 years (Preferred)
• operating system, desktop hardware and peripherals: 3 years (Preferred)
• Manage On-boarding, retirement, and relocation of equipment: 3 years (Preferred)
• Implements Windows based security: 3 years (Preferred)
• folder permissions, group policies, local security policies: 3 years (Preferred)
• physical inventory of lab equipment: 3 years (Preferred)
• IT Computing Analyst: 3 years (Preferred)
• research laboratory environment: 3 years (Preferred)
• inventory of lab equipment: 3 years (Preferred)
• Laboratory, BÍO, Healthcare: 3 years (Preferred)

Work Location: In person