The Senior Program Manager (SPM) is responsible for the overall management of the Outreach Coordination Center (OCC). Through the OCC, the SPM coordinates teams of outreach workers who conduct street outreach 24-hours per day, 7-days per week. The SPM oversees daily operations, data collection and reporting and a 24- hour Homeless Outreach Hotline. The SPM also plans for weather emergencies (such as a Code Blue or a Code Red) and the SPM organizes seasonal counts of people who are unsheltered. The SPM supervises the assistant program manager of the OCC, the OCC administrative coordinator and the outreach team leads.

ESSENTIAL DUTIES AND RESPONSIBILITIES INTERAGENCY COORDINATION

• Maximize the impact of the Outreach Coordination Center by coordinating services and housing placements for individuals who are unhoused or at risk of homelessness.
• Maintain close communication with service providers, treatment programs, the Department of Behavioral Health, and other city agencies (i.e. OHS and OAS).
• Facilitate a monthly meeting of outreach directors and additional meetings as needed.
• Ensure that dispatchers provide complete and accurate information to callers. Respond to concerns or complaints in a timely and professional manner.
• Align the overall operation of the OCC with a master schedule, including 24-hour coverage, code scheduling, special initiatives and pairing of teams as needed.

DATA COLLECTION & REPORTING

• Maintain an awareness of the conditions on the streets, hot spots, and trends by conducting periodic street outreach.
• Conduct a quarterly census of unsheltered people and analyze the data in conjunction with the Department of Behavioral Health and the Director of Outreach.
• Monitor DBH protocols, performance measures and program outcomes.
• Ensure that OCC employees are entering data regularly and as required (i.e. Webfocus and HMIS).
• Oversee the creation of monthly focus list reports by the assistant program manager. Direct revisions as needed.
• Provide data to funders, city agencies, and internally upon request.

ADMINISTRATIVE RESPONSIBILITIES

• Develop an annual program budget including personnel and direct expenses. Align spending with the budget, complete required budget reports on time, budget variance requests, and itemized budgets on time and as required.
• Monitor credit card expenditures and petty cash within approved budget.
• Review overtime reports to ensure that any overtime has been pre-approved and kept to a minimum.

SUPERVISION

• Create annual employee goals and track performance.
• Conduct regular supervision meetings with direct reports and indirect reports as assigned. Provide orientation, supervision, accountability, and feedback to OCC employees using communication that is transparent and proactive. Address any program issues and/or interpersonal conflicts among team members. Upload all supervision documentation into SharePoint.
• Conduct regular meetings with the OCC team to promote cohesion, foster respectful working relationships, and elicit feedback to identify and implement program improvements.
• Monitor compliance with training requirements, and where appropriate coordinate with external agencies for additional trainings. Provide winter and summer trainings for OCC employees and DBH funded outreach teams.
• Work with the Human Resources Department to attract talented employees and recruit individuals from a diverse and qualified pool of applicants. Fill vacant positions in a timely fashion.
• Model compassion and evidence based practices, including trauma informed care, when engaging individuals with serious mental illnesses and/or substance use disorders who are also experiencing homelessness.

OTHER DUTIES

• Advocate for people who are unhoused and work with the Development and Communications Department to respond to media inquiries regarding street outreach. Serve as a spokesperson for Project HOME when needed.

Minimum Requirements :

• BS/BA degree with at least 5 years supervisory experience; MA/MS degree preferred
• 3-5 years of experience working with people who are unhoused or have a behavioral health diagnosis.
• Knowledge of homeless services, housing opportunities and behavioral health resources in Philadelphia.
• Strong computer skills (as demonstrated by proficiency with Microsoft Office, Excel Spreadsheets and PowerPoint Presentations)

Core Skills:

• Strong problem-solving, critical thinking, and planning skills.
• Ability to work independently and with team members.
• Understanding and commitment to trauma-informed practices.
• Excellent verbal and written communication skills.
• Excellent conflict resolution and de-escalation skills.

PHYSICAL REQUIREMENTS:

• Ability to lift or move equipment/materials weighing up to 50 lbs.
• Ability to climb stairs.

Benefits

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type