ProHEALTH is one of the largest private multi-specialty medical practices in the Northeast and has been serving the health needs of Long Island and the Greater New York Metropolitan area since 1997. With over 900 providers in 300 locations, our goal is to provide quality health care to ensure that our patients get the right care at the right time.

We’re a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professional and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. 

We offer our employees competitive compensation and benefits, flexibility and opportunity for growth and advancement. 

Primary Responsibilities

• Level 1
  • Build relationships of trust and respect with all ProHEALTH clinicians, office staff, Referral Laboratories, and other clients.
  • Provide accurate, valid, and complete information to all callers.
  • Promote positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines.
  • Document caller interactions and ensures proper follow-up.
  • Follow communication policies and procedure.
  • Receive and enter specimens into LIS.
  • Enter data from hardcopy or electronic requisitions to Laboratory Information System.
  • Demonstrate knowledge of test codes and test requirements such as sample type, sample volume, storage temperature, transport container, and sample stability when adding a test.
  • Operate laboratory equipment such as centrifuges, incubators, and pipets.
  • Accurately process STAT and irreplaceable samples.
  • Document issues with requisition or samples.
  • Process/receive/scan an average of 35-40 or more samples per hour/shift accurately.
  • Troubleshoot common issues with requisition or samples.
  • Follow all safety policy and procedures including proper use of PPE.
• Level 2
  • All responsibilities listed for Level 1 plus…
  • Analyze processes and suggest workflow improvements.
  • Process/receive/scan an above average of 40-50 or more samples per hour/shift accurately.
  • Prepare samples for shipment to outside labs with accurate packing slip/manifest.
  • Communicate any unresolved issues to leadership with background and suggestions for resolution. 
  • Review packing list for errors and resolve when possible. 
  • Display excellent time management to meet shipping deadlines.
• Level 3
  • All responsibilities listed for Level 1 and 2 plus…
  • Troubleshoot with minimal to no management supervision and address complex issues and testing.
  • Compile all investigative work done as a team to then finalize for manager review and resolution.
  • Assist in writing SOP’s and implement constructive solutions.
  • Perform end of the shift tasks such as printing the un-received samples log, accessing the missing specimen type within LIS, and notifying the next shift supervisor and providers of missing specimens/missed pickups.
  • Contact logistics and reschedule new pickups for missed pickups.
  • Train and mentor new employees/accessioners.
  • Process/receive/scan an above average of 50 samples per hour/shift accurately.

Requirements

• High School Graduate or equivalent.
• Previous laboratory experience preferred. 
• Strong communication skills. 
• Proficient in Microsoft Office. 
• Strong computer skills. 
• Ability to multi-task.
• Level 2-3
  • Previous laboratory experience required.

ProHEALTH strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.

Req 8957