SUMMARY: The Medical Receptionist at this orthopaedic office serves as initial contact for all patients visiting office. Welcomes patients and visitors, answers the telephone and any inquiries. Schedules appointments and keep those appointments on time. Assists patients with completing necessary forms and documentation. Keeps a clean and calm reception area.

DUTIES AND RESPONSIBILITIES: 

• Greets patients immediately upon their arrival and provides excellent customer service.
• Check patients in verifying demographics and insurance. 
• Directs patients to proper exam/treatment room.
• Utilizes electronic health record for tasks assigned. 
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Handles patient calls and effectively manages schedule.
• Completes referrals and authorizations as needed. 
• Checks patients out and makes appointments as indicated. 
• Collects co-pays and patient payments.
• Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Clears messages each morning and delivers to appropriate practitioner.
• Opens and routes incoming mail. 
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Keeps reception area organized.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Performs other related duties as assigned by management. 

QUALIFICATIONS: 

• Experience in ortho is preferred. 
• Fluent in speaking Spanish preferred.
• Excellent verbal and written communication.
• Excellent multi-tasking and time management skills.
• A high level of organizational skills. 
• Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. 
• Ability to establish and maintain effective working relationships with patients, medical and administrative staff. 
• Ability to work well independently and be detailed-oriented, but also interact well with a team. 
• Ability to understand and carry out written and oral instructions. 
• Proficiency in relevant computer hardware and software.
• Superb customer service skills to provide ongoing support to patients and their families. 
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Professional appearance and demeanor is required at all times. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve. 

WORK LOCATION, STATUS & HOURS: 

• On site (Clifton, NJ)
• Full-Time
• Monday - Friday (8am - 5pm)
• 8 hour shifts

BENEFITS: 

• Competitive salary and benefits package
• Health, dental, and vision insurance
• Retirement Plan
• Employee Assistance Program
• Paid Time Off
• Opportunities for professional development and growth
• Collaborative and supportive work environment