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Progressive Recovery
Dupo, IL | Full Time
$80k-107k (estimate)
3 Months Ago
Industrial Sales Service Specialist
$80k-107k (estimate)
Full Time | Durable Manufacturing 3 Months Ago
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Progressive Recovery is Hiring an Industrial Sales Service Specialist Near Dupo, IL

Description

REPORTS TO: SERVICE MANAGER

The Sales Service Specialist has a direct impact on PRI success. They will interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints, plus develop new business. This person must be self-disciplined, passionate and organized. Other duties as assigned.

KEY RESPONSIBILITIES & FUNCTIONS

PRI will provide you with the resources to allow you to become knowledgeable on the products, services, markets and customers of PRI; in turn, PRI will rely on your self-motivation to become proficient in these areas and gain the ability to present the advantages and benefits to current and prospective clients and to effectively differentiate PRI in the marketplace as quickly as possible.

  • Provide information to customers in response to inquiries about products and services.
  • Provide technical and non-technical support and services to customers and staff members regarding the use, operation, and maintenance of equipment
  • Prepare proposals and quotations for prospective clients
  • Receive, review and process orders for service components and replacement parts
  • Assist customers with troubleshooting system alarms and facilitate resolutions with engineering, field service and production departments
  • Receive, document and resolve customer complaints. Analyze requests, provide information requested or ascertain who best can provide the information, and route the request to the proper person
  • Work with Sales, Marketing and Management to develop new service offerings to new and existing clients, develop and implement approach strategies, marketing plans, sales plans, and is ultimately responsible for plan implementation and success
  • Work with Field Service and Sales to uncover revenue opportunities for upsell/cross-sell in existing accounts – uncover and develop additional sales opportunities via phone, e-mail, social media and all other communication channels available
  • Maintain knowledge of PRI Technologies, Systems and Components, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Provide quality service and prompt support in a variety of areas including, but not limited to: billing, placing part orders, and system/equipment troubleshooting.
  • Participate in corporate continuous improvement initiatives and supports other department managers as requested.

Requirements

  • High school diploma required; Associate or Bachelor degree highly desired
  • Two years account management/account support experience
  • Two to three years sales experience preferred
  • Demonstrated sales aptitude
  • Excellent mechanical aptitude and troubleshooting abilities a plus.
  • Skilled at learning products and systems quickly
  • Proven listening and documentation skills, resolving conflict, multi-tasking
  • Strong communication and customer service skills;
  • Able to work both independently with little supervision and as part of a team, all with a high degree of professionalism

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$80k-107k (estimate)

POST DATE

02/25/2023

EXPIRATION DATE

06/03/2024

WEBSITE

progressive-recovery.com

HEADQUARTERS

DUPO, IL

SIZE

25 - 50

FOUNDED

1983

TYPE

Private

CEO

DANIEL B MARKS

REVENUE

$5M - $10M

INDUSTRY

Durable Manufacturing

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