Position Summary

The Check-In Receptionist for Progressive Oral Surgery is the first person a patient speaks to and thus a vital part of establishing the patient’s relationship with the office. The Check-In Receptionist is responsible for making sure the office runs smoothly so our surgical and medical staff can focus on patient care and treatment. There are a number of administrative and customer service related duties associated with the role. Typical tasks will include, but not be limited to, scheduling appointments, answering and making phone calls as well as answering patient questions. Administrative & Customer Service experience are required to ensure success.

Duties and Responsibilities

• Greeting patients upon arrival
• Assisting patients in filling out required office forms
• Entering all relevant patient information and documents into electronic chart
• Verifying and updating insurance information
• Keeping patients informed of dental procedures and office policies
• Managing general/insurance referrals and sending/receiving x-rays
• Collecting patients’ past due balances upon arrival
• Moving patients through appointments as scheduled
• Managing daily schedule
  • Missed appointments
  • Emergency appointments
  • Late appointments
• Scheduling and rescheduling appointments
• Answering phone calls
• Confirming appointments
  • Verifying insurance
  • Calculating out-of-pocket fees
  • Asking patients to complete paperwork online
  • Rendering and communicating Pre-Op Instructions (NPO, Driver, etc.)
• Preparing and sending outgoing mail
• Organizing and filing incoming faxes
• Keeping track of office supplies to be ordered
• Ensuring patients’ paperwork was filled online, and is complete
• Maintaining a professional, clean and tidy reception area

Required Skills and Qualifications

• High school diploma or GED
• Experience in a dental, surgical or medical practice environment
• Excellent phone and in-person communication skills
• Organization, time management and multitasking abilities
• An understanding of dental office procedures and workflows
• Computer literacy in basic applications like email, Microsoft Office and Digital EMR systems
• Excellent customer service skills
• Meticulous attention to detail

What we offer

• Competitive salary and benefits
• Paid vacation and holidays
• 401K