Progressive Medical Center is a leading Functional and Integrative Medical Practice dedicated to providing holistic healthcare solutions. We are seeking a dynamic and customer-focused Front Desk Receptionist to join our team. As the first point of contact for our patients, the ideal candidate will possess excellent communication skills, a professional demeanor, and a passion for contributing to a positive patient experience.

Responsibilities:

Patient Interaction:

• Greet and welcome patients with a warm and friendly demeanor.
• Assist patients in completing necessary forms and documentation.
• Direct patients to the appropriate healthcare professional or department.

Appointment Scheduling:

• Manage and coordinate patient appointment schedules.
• Utilize the electronic scheduling system to book, reschedule, and confirm appointments.
• Communicate effectively with patients regarding appointment details and any necessary preparations.

Phone Management:

• Answer and manage incoming calls, addressing patient inquiries or directing them to the appropriate department.
• Relay messages accurately and promptly to the relevant staff members.

Administrative Support:

• Perform general administrative tasks, such as filing, data entry, and maintaining patient records.
• Collect payments when appropriate
• Collaborate with the administrative team to ensure smooth office operations.

Patient Education:

• Provide basic information about the services offered at Progressive Medical Center.
• Educate patients on the necessary steps for pre-appointment preparations.

Maintain a Professional Environment:

• Ensure the reception area is clean, organized, and presents a professional image.
• Monitor and manage the waiting area to maintain a calm and comfortable atmosphere for patients.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Previous experience in a medical office or healthcare setting is preferred.
• Strong interpersonal and communication skills.
• Proficient in using electronic health record (EHR) and scheduling systems.
• Exceptional organizational and multitasking abilities.
• Knowledge of medical terminology is advantageous.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits:

• Competitive salary
• Health and dental insurance
• Retirement savings plan
• Professional development opportunities

Join our team at Progressive Medical Center and contribute to our mission of providing exceptional and integrative healthcare services to our valued patients. If you are a proactive and personable individual with a passion for holistic healthcare, we invite you to apply for the Front Desk Receptionist position.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Holistic Medicine

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person