Professional Printers is currently seeking an experienced candidate to add to our Account Manager team. Our account managers are required to skillfully handle many ongoing projects while continuously providing outstanding customer service. They must have a positive outlook and be able to collaborate adeptly with others.

This is a fast‐paced, highly detail‐oriented position that requires someone to work efficiently with our clients, sales team, preproduction and production departments. Candidates must have excellent communication skills and be proficient with Microsoft Office programs.

2 years in a comparable role in the printing industry preferred.

Responsibilities:

• Accurately enter new orders.
• Effectively communicate with customers, sales representatives and production on delivery dates, potential delays, proofing issues and other vital job production related information.
• Process and communicate all specification changes to jobs.
• Document all pertinent job information in job activity database.
• Complete timely and accurate estimate requests.
• Review quotes and send quote letters to clients and/or sales representative.
• Review proofs for accuracy and coordinate delivery of proofs to client.
• Communicate with production dept. on schedules or meetings as needed.
• Proofread and quality control projects as needed.
• Promptly respond to customer phone calls and emails.
• Prioritize providing an outstanding customer experience above all else.

Requirements:

• Strong project management and multi‐tasking skills.
• Excellent organizational skills with extreme attention to detail.
• Proficiency with Microsoft Office Suite & Adobe Acrobat software.
• Able to effectively communicate with a variety of personalities using diplomacy and tact.
• Resourcefulness and demonstrated ability to solve problems.
• Ability to work independently under minimum supervision.

Education/Experience:

• 2 years in a comparable role in the printing industry preferred.
• High school diploma or General Education Degree (GED) required.

This is a full‐time, first shift, on‐site position in our West Columbia facility. Normal schedule is Monday‐Friday, 8am‐5pm.

Professional Printers is a privately‐owned graphic arts company with over 100 team members. We work with a diverse client base and operate two facilities in the greater Columbia, SC area. Our mission is to support our clients’ success as their preferred partner in print and graphic communications. Customer Experience is our driving value.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to Relocate:

• West Columbia, SC 29172: Relocate before starting work (Required)

Work Location: In person