Job Details :

• Location : Walter Reed National Military Medical Center, Bethesda, MD
• Hours : Day shift : 6pm-6am, 40 hours per week

Qualifications :

• Degree / Education : High School diploma or General Educational Development (GED) equivalency
• Experience : At least 12 months working in an office setting.

Skills :

• Ability to read, write, understand, and speak English fluently to effectively communicate with all patients and other healthcare providers.
• Must be able to type on a computer keyboard at 50 WPM
• General medical ethics, telephone etiquette, excellent communication, concentration skills, and customer service skills

Job Duties and Responsibilities :

• Receives and screens telephone calls; receives walk-in patients; responds to various general and routine medical, personnel, and administrative inquiries, and escorts patients as necessary.
• Provides advance directives, third-party liability documentation, and other forms for patients to complete for inclusion into inpatient medical records.
• Creates preadmission charts and completes the process in the electronic reporting systems (CHCS, Essentris, etc.).
• Notifies the Commander or designee of active-duty patient’s inpatient admission and / or subsequent discharge / transfer from an MTF.

Tracks and reports statistics as required.

• Coordinates / communicates with local civilian / non-military medical facilities to identify active-duty admissions in the local area.
• Coordinates with the base Casualty Affairs Officer for notification and support of all seriously ill or injured active-duty members (both within the MTF and the local area).
• Determines / verifies eligibility of all patients using the Defense Enrollment Eligibility Reporting System (DEERS).
• Tracks and reports daily patient movement, bed status, and ward transfers.
• Assists in coordinating patient transfers from other wards or to outside facilities.
• Receives and processes applications for the Secretarial Designee Program.
• Ensures individual meets criteria as specified in Statute, regulation, or TRICARE manuals.
• Coordinates requests for Secretarial Designee status through the Chief of Hospital Services and MTF Commander for verification of available service, capacity, and approval.
• Tracks and reports all casualty reports and notifications by Government policies and procedures.
• Assists providers in preparing death certificates according to State guidance. Obtains a decision regarding an autopsy and coordinates with the appropriate office for completion.
• Coordinates with MTF lab for housing and disposition of deceased’s remains.
• Coordinates documents for transportation of deceased persons.
Benefits :
• 401(k)
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Sick time

Last updated : 2024-04-25