You haven't searched anything yet.
• Strong knowledge in Tech Skill (ArcGIS)• Good Understanding on Telecom O/BSS applications• Good Understanding on support cycle and Production deployments• Excellent problem-solving and analytical skills• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.• Excellent verbal and written communication skills• Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Provide technical training and support to internal teams as needed.
• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.• Excellent verbal and written communication skills• Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
• Strong knowledge in Tech Skill (ArcGIS)• Good Understanding on Telecom O/BSS applications• Good Understanding on support cycle and Production deployments• Excellent problem-solving and analytical skills• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.• Excellent verbal and written communication skills• Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Provide technical training and support to internal teams as needed.
Other
Business Services
$49k-64k (estimate)
03/29/2024
05/07/2024
prodapt.com
PORTLAND, OR
50 - 100
1999
VEDANT JHAVER
$5M - $10M
Business Services
Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapts customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations. Prodapt services global leaders including AT&T, Verizon, CenturyLink, Adtran, Vodafone, Liberty Global, Windstream, Virgin Media, Rogers, Deutsche Telekom among many others. Prodapts customers today... help more than a billion people and five billion devices stay connected. Employing over 3500+ people, Prodapt has offices in the North America, Europe, Latam, India, and Africa. We are part of the 120-year-old business conglomerate, The Jhaver Group, which employs over 22,000 people across 64+ locations globally.
More
Show less