Job Title: B2B Order Processing and Logistics

ProClip USA is on the hunt for a highly energized individual with a Supply Chain background.

What We're About:

At ProClip, we're not just leaders; we're pioneers in mobile device mounting systems. Our commitment to both business-to-consumer and business-to-business channels has set new benchmarks. We've crafted an industry-defining vehicle mount for car dashboards with device-specific holders, and our sales records are proof of our impact.

Our Culture:

We're more than a company—we're a team fueled by positive energy, an unquenchable thirst for improvement, and a collective spirit. Collaboration isn't just encouraged; it's in our DNA. We celebrate victories together and support each other's growth.

At ProClip, our core values—bringing energy, digging deeper, unity, accountability, and making things easier—aren't just words; they're the foundation of everything we do. If you're ready to infuse your talent into a company that lives and breathes creativity, come join us.

The Opportunity:

As part of our team, you'll have an opportunity to make a true impact, create efficiencies, and be part of collaborative environment.

What We Seek:

• A highly energized individual with a passion for the customer.
• A self-driven individual with an ability to master the details.
• A collaborator—someone who thrives in the collective strength of a team.
• An innovator unafraid of failures but fueled by ideas and energy.

Your Benefits:

• When you join us, you're not just an employee; you're part of a community that values your well-being.
• Our robust benefits package includes Health, Dental, and Vision insurance.
• A competitive 401K plan, with a 3% company contribution.
• 3 weeks of PTO, empowering you to balance work and life seamlessly.
• We believe in giving back. We offer 4 days of Volunteer Time Off (VTO) each year, allowing you to contribute to causes close to your heart.
• A phone upgrade program, ensuring you're equipped with the latest tech for success.
• Frequent free staff lunches, unlimited coffee, snacks, and other team bonding activities.
• Partner discounts from companies like OtterBox and Samsung.

Key Responsibilities:

• Order Processing: Continuously process all orders received throughout the day, transmitting order details to the warehouse. Stay on top of order statuses to ensure timely fulfillment.
• Purchase Order Management: Handle all incoming B2B purchase orders (POs) promptly. Reply to all POs, and communicate with the team regarding any backorder issues.
• Communication: Serve as the primary point of contact for all B2B representatives, responding efficiently to IMs and relaying their requests to the warehouse. Ensure clear and effective correspondence regarding order processing, adjustments, and inquiries.
• Email Management: Address all incoming emails related to invoice requests, tracking numbers, and ETA inquiries by forwarding them to the appropriate sales representative for handling. Manage RMA requests and other customer service-related emails, organizing correspondence appropriately.
• Data Entry and Tracking: Maintain a detailed spreadsheet for all orders, reconfigurations, and work orders, notifying the warehouse of any updates. Manage the documentation and tracking of B2B orders requiring special attention to prevent backorders.
• Customer and Sales Support: Assist in the verification and updating of customer information, including tax exemption statuses, account statuses, to ensure accuracy in order processing. Support sales representatives by providing necessary PO information and facilitating communication with customers as needed.
• Warehouse Liaison: Act as the primary liaison between the sales team and the warehouse, ensuring a smooth operational flow. Regularly update and communicate with the warehouse team regarding the status of orders and the processing queue.
• Inventory and Backorder Management: Coordinate with suppliers to manage backorders and update inventory spreadsheets, specifically handling end-of-day procedures with manufacture to prepare for incoming shipments.

Qualifications:

• Associate or Bachelor’s degree in supply chain, business, or a related field (or) 3 years of logistics experience.
• Proven experience in a supply chain discipline (i.e., logistics, order management, purchasing, etc), preferably within a B2B environment.
• Ability to work independently and collaboratively as part of a team, with a proactive approach to problem-solving.
• Proven experience in a supply chain discipline (i.e., logistics, order management, purchasing, etc), preferably within a B2B environment.Familiary with inventory management processes and procedures.
• Customer service mindset.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong communication abilities, both written and verbal, with attention to detail in all correspondence.
• Proficiency in Microsoft Office applications, especially Excel, and familiarity with inventory management software.
• Proficiency in CRM/ERP software (NetSuite/Salesforce or similiar).

This job post contains the basic requirements for the position and is not intended to be a complete list of responsibilities; other duties may be assigned.

Compensation:

• $55,000-$65,000, depending on level of experience.
• End of year bonus program that rewards exceptional performance and commitment.

Apply Now:

If you're excited about the opportunity to join our family at ProClip USA, we're eager to learn more about you. To be considered for this role, please submit the following:

• Resume: Provide us with your professional history and experience.
• Cover Letter: Share your past success and interest in the role.
• Assessment: Complete the linked assessment to help us understand your skills and expertise better. https://go.cultureindex.com/p/skYpcV6oMWndzJYdf

We're looking forward to getting to know you and exploring the extraordinary together.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Madison, WI 53718: Relocate before starting work (Required)

Work Location: In person