Business Support Coordinator - Contract - Clayton, NC

Proclinical is seeking a Business Support Coordinator to provide excellent customer service support in the area of Human Resource transactions, policies, and processes. This is a contract position located in Clayton, NC

Primary Responsibilities:

This role is within the HR Service Center and provides service to employees, HR Business Partners, and other Centers of Excellence within HR. The ideal candidate will have a customer service understanding and the ability to handle a fast-paced environment while maintaining outstanding customer service.

Skills & Requirements:

• High School diploma required; bachelor's degree preferred.
• Previous experience in a customer care or HR role receiving inbound service calls is preferred.
• Strong Customer Service skills with a service-oriented mindset.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft applications especially 2010 Outlook, Word, and Excel.
• Basic SAP, Crystal Reports, and ServiceNow knowledge is a plus.
• Ability to work with a sense of urgency and maintain the highest level of confidentiality.

The Business Support Coordinator will:

• Respond to employee inquiries in a timely, professional, and consistent manner.
• Use procedures, policy manuals, knowledge base, and other reference materials to assist in answering employee inquiries and resolving issues.
• Execute HR services within HR, such as file maintenance, new hire paperwork, HR system administration, personal information updates, separations, etc.
• Provide support for HR system inquiries related to the performance management system.
• Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
• Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
• Maintain confidentiality and privacy of any personal or sensitive data in all interactions.
• Work on special assignments or projects as assigned.

If you are having difficulty in applying or if you have any questions, please contact Kylie Williams at ( 1) 267-523-2542 or k.williams@proclinical.com .

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

INDOA