Business Analyst/Technical Writer: work with IT team members and business partners to understand and document business systems processes as well as to coordinate IT projects for enterprise systems. Assist with the develop of work-plans, prepare and present updates regularly to relevant management channels, ensuring that goals of transparency and communication are achieved. Produce documentation around current and future business and system processes as well as presentations of information (presentations and documentation) for various levels of the organization from executive leadership to Scrum teams.

Responsibilities:

1. Analyze Current Business Processes: Evaluate existing organizational workflows and identify areas for improvement based on industry trends and professional business knowledge.
2. Gather Requirements from Stakeholders: Collaborate with various stakeholders (including management, users, and project teams) to understand their needs and translate them into functional requirements.
3. Research and Gather Information: Collaborate with subject matter experts across various teams to collect relevant information.
4. Write and Edit Content: Develop procedure manuals, technical specifications, and process documentation around current and future processes. Ensure accuracy, clarity, and consistency. Manage collection and review of portfolio executive stakeholder updates.
5. Create User Guides and Training Materials: Produce materials that help end-users understand software applications, systems, and processes.
6. Proofread and Edit: Review and refine internal and external communication, including print and web content, to enhance clarity and accuracy.
7. Identify Areas for Improvement: Continuously assess business processes and systems. Propose enhancements to increase efficiency and productivity.
8. Provide Training and Support: Train team on using software effectively in their daily tasks. Offer ongoing support as needed.

Skills and Experience :

1. 4 to 6 years experience
2. Analytical skills and ability to analyze data, identify patterns, and propose solutions to improve business processes.
3. Understanding of business operations, process modeling, and translating business requirements into technical specifications.
4. Familiarity with concepts of databases, programming, system architectures, data modeling, and software development life cycles.
5. Competency in Microsoft Office tools, SharePoint, JIRA, and Confluence
6. Analyzing situations and finding creative solutions. Ability to identify issues, propose solutions, and optimize systems.
7. Creating clear, accurate, and engaging documentation.
8. Experience in communicating to senior leadership. Experience in building professional senior / executive leadership presentations.
9. Very strong communication skills
10. Proactive, self-starter.
11. Experience with Service Now a plus.

Start: ASAP

Duration: 12 months

Location: Cherry Hill, NJ area. Hybrid position, report onsite 2-3 days/week.

Hourly Rate: TBD