2nd Shift, Monday - Friday, 4:00pm - 1:00am

JOB PURPOSE 

The After Hours Dispatcher’s primary function is to coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. The position will assign workloads to available drivers, monitor load movements and resolve delivery and scheduling issues that arise afterhours. The role is dynamic and encompasses various tasks from multiple departments and requires strong problem solving skills.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

 Duties essential to performing this function are below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees may be asked to perform tasks as needed that are not described below.

QUALIFICATIONS & NECESSARY SKILLS

 The requirements listed below describe the knowledge, skill, and/or ability required to be successful in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

50% Daily communication with drivers for load progress and logistical planning. Responsible for identifying and resolving daily service and scheduling issues, daily communication with drivers for load progress and logistical planning with the goal of timely pickup and delivery of all customer orders while maintaining customer expectations. This includes relaying dispatch assignments to drivers, load planning freight routes when changes need to occur with preset dispatch plans if available drivers or other impacting situations arise. Ensure efficient utilization of drivers and equipment. Inform and escalate service issues to management as appropriate. 

10% System updates of driver and dispatch information and Samsara monitoring. Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in TMW, driver hours of service, safety violations and other required items 

10% Monitor and promote safety and DOT compliance in all areas. Monitor driver’s hours of service to prevent DOT violations and customer service failures.

 10% Manage equipment breakdown and vehicle maintenance after hours. 

 10% Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations, communicate interdepartmentally to resolve customer issues. 

10% Training drivers on functions and processes necessary to be successful. 

 Ability to communicate effectively and in a professional manner. 

 Fluent in English, both written and spoken for communication with external and internal customers.

  Ability to type 45 WMP with minimal errors 

 Moderate skills in MS Excel

 Moderate skills in MS Outlook

  Moderate skills in MS Word 

 Moderate skills in Adobe Acrobat 

 High accuracy of inputting data while working with various data platforms. The ability to multitask is advantageous. 

 Strong problem solving skills

  Strong ability to make positive outcomes when conflicting issues arise with external and internal customers. 

 Excellent phone and email etiquette. 

 Knowledge of DOT rules and regulations. 

ATTRIBUTES OF A SUCCESSFUL CUSTOMER SERVICE REPRESENTATIVE 

 Great Listener 

 Patient 

 Organized 

 Problem solver

  Strong leadership 

EDUCATION AND/OR EXPERIENCE

  High School Diploma required.

  Prior experience in the transportation industry including 1-2 years of dispatching, terminal assistant, customers service or related experience within the industry.

  Knowledge of DOT rules and regulations required. 

 Bi-lingual Spanish, fluently in both written and spoken language required.

 DESIRED QUALIFICATIONS, NOT REQUIRED 

 Bachelor’s Degree in Business related field. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 Extended amounts of time stationed at a desk 

 Use of 2 computer monitors 

 Use of Keyboard and mouse 

 Use of telephone handset/headset throughout the day

  On occasion: Bending, stooping, reaching, and lifting boxes up to 15 lbs.

  Work in the transportation industry can be stressful at times. 

WORK ENVIRONMENT 

At Millennial, the company strives to maintain a clean and relaxed work environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. It may be necessary to climb and descend stairs daily and evacuate the building quickly in case of emergency. 

 The noise level in the work environment can be moderate. 

 Employees are asked to report in business casual dress and maintain an orderly work area. 

INTERNAL SYSTEM TRAINING THAT WILL BE REQUIRED AT HIRE

  TMW

  Peoplenet 

 Totalmail 

 Skybitz

  Customer specific websites

  C-TPAT 

 Samsara