Pro-Tec Design is a purpose-driven Twin Cities security technology integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom and Intrusion systems. We use technology to protect an organization's people, data and assets - keeping business continuity, security procedures and policies on track during a myriad of unforeseen events.

Pro-Tec Design specializes in the healthcare, manufacturing, education, city and local governments and continues to grow. The company is 100% employee-owned through an ESOP. Pro-Tec Design is looking to add talented employee owners to their team to meet growth demands.

Position Overview

Successfully complete assigned projects for the meeting of goals and objectives as outlined in Pro-Tec's Vision Traction Organizer (VTO). Reports directly to the Field Operations Manager.

Roles

• Be a champion of the Pro-Tec Experience through adherence to the methodology and installation standards
• Support the installers for proper system installation as required
• Communicate effectively with customers, Lead Technician, PM's and all other stakeholders involved in the project
• Support the project team in addressing all technical details that come up during the course of project completion

Responsibilities

• Perform the functions of Technician while maintaining the highest standards of professional conduct and ethics.
• Ensures quality control standards are met while performing installation tasks outlined in the project scope of work
• Support the project installation team with all aspects of the install as needed and outlined in the scope of work.
• Coordinate with the Lead Technician on all work-related tasks needed to support the completion of the project
• Maximizes ConnectWise to provide accurate record keeping, submitted on time and complete, including but not limited to:
• 1. Provide daily project updates to the Lead Technician.
  2. Provide daily time entries and record the number of devices installed
  3. Provide system documentation updates or redlines to device schedules, floor plans, and panel buildouts as the project progresses through the various installation stages.
  4. Update and maintain all relevant site data information during the various stages of the project
  5. Ensure all documentation is updated electronically

• Adhere to all OSHA safety guidelines while performing the duties of a technician
• Adhere to all Pro-Tec best practices and installation standards
• Follow all customer site rules without exception
• Check in and out daily with all customer site contacts identified

Requirements

• Excellent communications skills, outstanding written and verbal communication
• Effective, polished interaction with customer to gather information quickly; explain technical requirements to all parties involved in project completion; communicate next steps and status; and inspire confidence
• Demonstrated cross-team collaboration and critical thinking
• High attention to detail, able to problem solve logically and think critically

• High school education or equivalent, post-secondary training in technical field, system programing is required.
• Manufacture's certification training in at least one of the systems listed below. Multiple is preferred
  • AMAG
  • Lenel
  • ProWatch
  • DSX
  • Feenics
  • Milestone
  • Exacq
  • Avigilon
  • Verint
• Strong computer skills and networking experience is preferred.
• Working knowledge of Windows operating systems
• Working knowledge of Microsoft Office suite
• Strong interpersonal and presentation skills
• Self-motivated with a strong desire to succeed
• Must have a valid driver's license
• Maintain DOT medical certification
• Completed and passed a background check, including driving record check.
• Perform all continuing education required by JACT
• Maintain PLT license at all times