As a Payroll Associate, you will be responsible for engaging new clients during the implementation of Applicant Tracking, Time & Labor Management, and Performance Management Systems along with Benefit set up for EOR and International clients. You along with Payroll will own the overall client success and satisfaction during the implementation of our products and services. You will assist the SVP of payroll in a variety of support duties and work side by side with managers in various departments within the organization including Payroll, HR, Sales, Finance and Risk. This role acts as a resource for all internal and external customers by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection. Must be proficient in the use of all computer applications for word processing, spreadsheet, and databases and must have the ability to exercise independent judgement and exercise discretion regarding confidential matters.

Essential Duties and Responsibilities:

• Provide a complete and successful implementation for our clients
• Consult with Clients to determine technology needs
• Subject matter expert with our software
• Manages multiple client implementations
• Acts as a liaison between internal stakeholders
• Responsible for developing and executing implementation project plans
• Maintains ClientSpace (CRM) by updating milestones, tasks, and other related items
• Works with Business Consultant to initiate the Client Implementation process
• Reviews and audits Client data to ensure accuracy
• Remain up to date on industry regulations and best practices to provide guidance to Clients
• Provides training on how to navigate the products and software
• Deliver results on time and ensure client product adoption for success with our software
• Responsible for understanding our Service Types and Service Model to better facilitate Client transition to the ongoing Service Model
• Create client advocates- ensures client is happy and willing to provide a reference to future clients
• Service agreement compliance
• Ensure all contract terms and conditions are adhered to
• Ensure all schedule A line items are properly invoiced
• Yearly audit of all CSA and Benefits
• Lead onboarding for all new business
• Update client shells as needed
• Client relations activities
• Client point of contact for inquiries and support
• Issuance and management of Certificates of Insurance
• Manage and distribute Certificates of Insurance during annual renewal
• Facilitate meetings or conference calls
• Worksite location approvals and class code endorsements
• Act as liaison between client and workers compensation carrier for worksite locations and compliance
• Audit worksite locations to ensure reporting is done properly
• Weekly payroll and workers compensation code analysis
• Ability to report any outliers to manager and update models to account for trend changes

Knowledge, Skills, and Abilities:

• HR, PEO, EOR or Payroll Outsourcing industry knowledge
• Experience with HRIS, Payroll, CRM software
• Knowledge of local, state, and federal laws and regulations as it relates to payroll, time and labor management
• Analytical and problem-solving skills
• Time management skills
• Project management skills
• Excellent written and verbal communications
• Ability to learn technology quickly
• Proficient in Microsoft Office applications and other software applications and tools required
• Passion for overall customer success
• Knowledge of Prism software

Education & Experience:

• Bachelor's Degree in business or management
• 0-2 years related experience required

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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