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Job Summary
Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.
Accountabilities
Provide appropriate assistance to patients.
Greet patients (using AIDET) upon arrival, ensure orders and other documentation are accurate, check patients in using appropriate departmental procedures and issue beepers when appropriate.
Secure wheelchair if needed and direct patients to appropriate location, personally escorting them if at all possible).
Facilitate patient visitation.
Access patient location information in GE Centricity and / or Peri-Op computerized patient information systems and provide directional assistance;
personally escorts visitors and family members to appropriate patient care area whenever possible. Update visitation and / or family logs as appropriate.
Explain visitation policy and issue visitor badges if appropriate. Contact Nursing when family wishes to visit in Critical Care areas or Recovery;
if visitation is not possible at that time, try to determine when visitation my be allowed and inform family. Contact other healthcare facilities if the requested patient is not a current Prisma Health patient.
Maintain patient privacy and abide by visitation requests / restrictions.
Provide general assistance to family members and visitors.
Greet guests (using AIDET) upon their approach to desk / area and offer appropriate assistance with information, directions, maps, written materials, etc.
Escort guests and assist with wheelchairs as appropriate. Assist lost individuals in hallways. Orient family members to waiting rooms, explain patient tracking systems and visitation guidelines, and provide comfort items to families and visitors.
Assist in keeping waiting areas clean and help visitors to find alternative waiting accommodations when overcrowding occurs.
Facilitate communication between patients, family members, visitors and staff.
Serve as a liaison between patients, staff and family. Issue beepers as appropriate and / or maintain cell phone numbers to assist in communication.
Check with Nursing to ensure visit is appropriate after hours or at all times in surgery and in Critical Care areas. Assist relatives whenever possible in contacting the physician or communicating with nursing, or other hospital personnel.
Assist patients and staff members in locating family members. Request language and other special needs interpreters as appropriate.
Facilitate contact with Pastoral Care, Social Services, Medicaid office, etc. Notify appropriate manager when problem occurs or concern arises.
Provide appropriate assistance to staff members.
Assist with patient check-in and patient tracking procedures. Help with departmental clerical tasks and errands as appropriate.
Secure wheelchairs and other equipment as necessary. Assist in maintaining clean, quiet surroundings
Perform tasks and responsibilities associated with particular work station as appropriate.
Supervisory / Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Required Certifications / Registrations / Licenses
N / A
In Lieu Of The Above Minimum Requirements
N / A
Other Required Skills and Experience
Familiarity with Microsoft Office Products preferred
Work Shift
Day (United States of America)
Location
Greenville Memorial Med Campus
Facility
1008 Greenville Memorial Hospital
Department
10089041 Visitor Services
Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Last updated : 2024-03-05
Full Time
Ambulatory Healthcare Services
$32k-40k (estimate)
03/07/2024
04/10/2024
prismahealth.org
COLUMBIA, SC
15,000 - 50,000
2017
NGO/NPO/NFP/Organization/Association
SHARON HUNDLEY
<$5M
Ambulatory Healthcare Services
Prisma Health is a non-profit organization that owns and operates a network of hospitals, healthcare and diagnostic centers.
The job skills required for Service rep include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service rep. Select any job title you are interested in and start to search job requirements.
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