Responsible for the authorization/precertification process to include coordinating with outside and internal organizations along with insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis and prognosis. Provides specific medical information to financial services to maximize reimbursement to the hospital and physicians.

Accurately records demographic, coverage, and scheduling information in various systems. Reminds patients of scheduled appointments via mail, internet, or telephone. Ensures that patient\u2019s primary care chart is up to date with scheduling information about specialist consults, tests, and procedures managed. Alerts management to trends in appointment availability and appointment date timeliness.

Promotes hospital goals towards meaningful use in the electronic medical record on behalf of the referring physician. Documents referral status and all scheduled appointments in appropriate system (electronic medical record) for referral tracking data. Responsible for following up after patient\u2019s consultation, procedure, and/or test to determine if physician has received report; continues to check on status until complete.

Serves as Liaison between the provider, practice, patient and specialist providing the service.\u00A0 Communicates Provides appropriate patient clinical information and referral needs to specialist office.

Verifies physician\u2019s orders to ensure the accuracy of results and communicates with the patient the guidelines, protocols and location.

Assists patients in problem solving potential issues related to navigating the health care system, financial obligations or social barriers (e.g., request interpreters if appropriate, transportation services or prescription assistance). May assume advocate role on the patient\u2019s behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.

Promptly responds to patient\u2019s scheduling requirements (date and time), questions and concerns to ensure patient experience expectations are met or exceeded.\u00A0\u00A0 Ensures timely appointments are booked; reviews details and expectations about the referral process with patients.

Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Prisma Health.

To ensure the effective and efficient operation of the facility and to create an extraordinary patient, physician and team member experience.

Performs other duties as assigned.

Responsible for the authorization/precertification process to include coordinating with outside and internal organizations along with insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis and prognosis. Provides specific medical information to financial services to maximize reimbursement to the hospital and physicians.

Accurately records demographic, coverage, and scheduling information in various systems. Reminds patients of scheduled appointments via mail, internet, or telephone. Ensures that patient\u2019s primary care chart is up to date with scheduling information about specialist consults, tests, and procedures managed. Alerts management to trends in appointment availability and appointment date timeliness.

Promotes hospital goals towards meaningful use in the electronic medical record on behalf of the referring physician. Documents referral status and all scheduled appointments in appropriate system (electronic medical record) for referral tracking data. Responsible for following up after patient\u2019s consultation, procedure, and/or test to determine if physician has received report; continues to check on status until complete.

Serves as Liaison between the provider, practice, patient and specialist providing the service.\u00A0 Communicates Provides appropriate patient clinical information and referral needs to specialist office.

Verifies physician\u2019s orders to ensure the accuracy of results and communicates with the patient the guidelines, protocols and location.

Assists patients in problem solving potential issues related to navigating the health care system, financial obligations or social barriers (e.g., request interpreters if appropriate, transportation services or prescription assistance). May assume advocate role on the patient\u2019s behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.

Promptly responds to patient\u2019s scheduling requirements (date and time), questions and concerns to ensure patient experience expectations are met or exceeded.\u00A0\u00A0 Ensures timely appointments are booked; reviews details and expectations about the referral process with patients.

Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Prisma Health.

To ensure the effective and efficient operation of the facility and to create an extraordinary patient, physician and team member experience.

Performs other duties as assigned.