Our Core Values

• We are solution seekers. The organization’s founders found solutions even during the AIDS crisis of the 80’s; we remain proactive, thrive on change, and always willing to take the lead.
• We have a can-do attitude. We are flexible, agile, and never say, “It’s not my job.” We always seek growth, and we are never late but always willing to stay late to see the last patient.
• We are mission driven. We are committed to health equity; recognize all contributions are meaningful and valued. It is never about the me or I, but about the we.
• We care about people. We celebrate diversity, equity, and inclusion; we are kind and practice acts of kindness, all in service to our patients and each other.

Job Responsibilities

• Charge capture – ensure all completed visits for insured and grant-eligible medical, behavioral health, and dental patients are translated into claims or invoices.
• Review coding of each claim/invoice before submission to ensure that coding is accurate and complete, billing guidelines are followed, and coding is consistent with medical record documentation of services provided. Recognize when to query provider or clinic staff for further information.
• Scrub and submit claims via clearinghouse and/or outsourced billing service. Monitor, research, correct, and resubmit rejected claims. Address payer edits and other edits/actions as assigned.
• Research and address denials, prepare appeals. Identify and communicate root cause of denials; propose solutions and additional training to minimize denials.
• Identify, research, and address payments inconsistent with contractual terms/rates.
• Lead, evaluate and maintain processes and workflow to ensure efficient and accurate coding and billing. Recommend improvements as noted. Maintain up-to-date standard operating procedures and documentation.
• Develop and lead coding and billing compliance reviews and documentation education for providers, staff, and leadership.

• Participate in new EHR implementation and billing-related troubleshooting.

• Monitor billing software dashboards and review accounts receivable with clinic, finance, and other senior leaders.
• Work effectively with clinic management, providers, clinic staff, third party billing services, finance and accounting to optimize billing and coding activities.
• Model the highest level of service and professionalism for both internal and external customers. Communicates clearly and accurately with patients, staff, and providers.
• Special projects and other duties as assigned.

• Medical and/or Dental Coding Certification required.
• Demonstrated experience in ambulatory practice Procedure, E&M, Medical, Behavioral Health, and/or Dental Coding and Billing practices.
• Demonstrated knowledge of medical, behavioral health, and/or dental professional billing; medical and/or dental terminology; dental coding and/or ICD-10, CPT, and HCPCS coding.
• Ability to work in MS Word, Excel, PowerPoint, and Electronic Health Records.
• Strong written and oral communication skills.
• Strong technical and business acumen.

Required Skills and Qualifications

• High School Diploma or equivalent required. Associate or Bachelor’s degree preferred.
• 3 years of experience in medical, behavioral health, and/or dental coding and billing. Experience working with third-party billing service preferred.
• Work experience in a Federally Qualified Health Center (FQHC) or FQHC look-alike a plus.
• Work experience with Ryan White and/or Title V funding a plus.