1 Customer support agent Job in Orange, AL
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Prioxtel Virtual Solutions is Hiring a Customer support agent Near Orange, AL
Job Description
Join Our Team : Seeking Passionate Customer Support Resource Agent!
Are you ready to become the ultimate connection between clients and their valued customers? Were on the lookout for vibrant individuals to join our team as Customer Support Resource Agent, working remotely to ensure seamless interactions and stellar experiences for all.
What Were Looking For :
We need someone who thrives in the realm of customer service, adept at handling inquiries, resolving issues, and transforming complaints into opportunities.
Your mission? To tackle challenges head-on, placing customer satisfaction at the forefront of every interaction.
Why Choose Us?
- Remote Flexibility : Work comfortably from your own home, enjoying the freedom of remote employment.
- Customer-Centric Focus : Be the hero who solves problems and delights customers for our esteemed clients.
- Pathways to Progress : Join a team that values your contribution and actively supports your professional growth.
Responsibilities of a Customer Support Resource Agent :
- Efficiently manage inbound and outbound calls with professionalism and courtesy.
- Utilize conversation prompts and scripts to address various topics and concerns.
- Identify customer needs, research issues, and provide effective solutions or alternatives.
- Seize opportunities to upsell products and enhance customer experience.
- Foster lasting relationships by going the extra mile for customers.
- Maintain detailed records of interactions in our call center database.
- Pursue ongoing education to enhance performance and knowledge.
- Meet or exceed personal and team performance targets.
Requirements :
- Excellent phone and verbal communication skills with a knack for active listening.
- Empathetic approach and adaptability to cater to diverse personalities.
- Strong multitasking abilities, adept at prioritizing tasks and managing time effectively.
- High school diploma or equivalent.
- Flexible schedule to accommodate various client needs.
Diverse Clientele :
Choose from a range of exciting clients including Theme Parks, Cruise Ships, Luxury Brands, Home Repair Stores, Road Assistance, and more!
Compensation :
Starting pay ranges from $11 - $15 per hour.
Set Your Own Schedule :
Take control of your work-life balance with the flexibility to set your own schedule!
Ready to embark on a journey where your passion for customer service drives success? Apply now and join our dynamic team!
Top of Form
Requirements
Computer / Office Requirements Laptop or Desktop Computer Computer Monitor (15" or higher). Computer Hard Drive with only the following Operating Systems : Windows 10 or Windows 11.
Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 8 GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land Line Telephone (plain old telephone line) w / long distance and international long distance service (preferably through your cable provider) (required for a few clients) Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection : minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher.
Internet Software : Chrome Noise canceling headset with microphone (Brands : Logitech, Plantronics or Microsoft) Some items are not needed at the time of application
Last updated : 2024-04-20
Job Summary
Full Time
$35k-44k (estimate)
04/21/2024
05/10/2024
The job skills required for Customer support agent include Customer Service, Customer Support, Call Center, Operating System, Verbal Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support agent positions, which can be used as a reference in future career path planning. As a Customer support agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support agent. You can explore the career advancement for a Customer support agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
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Step 3: View the best colleges and universities for Customer Support Agent.
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