Job Description: Front Office Manager

Our company is a fast-paced outpatient imaging facility that values patient care and satisfaction; we offer services using the latest diagnostic technology. The Front Office Manager has overall responsibility for supervising Front Office Representatives to ensure smooth and efficient operations and total patient satisfaction. Front Office areas include Front Desk, Registration, Call Center and Verification. The Front Office Manager provides guidance and direction to all team members to ensure they are adhering to all company policies, standards, procedures and regulations and performs a wide range of administrative duties.

Responsibilities include but not limited to the following:

• Efficient and professional operation of all front office team members.
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations. Motivate and guide team members towards goal accomplishment.
• Reviews and monitors schedules for Front Desk, Registration, Call Center and Verification to ensure productivity and adequate support based on operational needs. Monitors their activities to assure that standards are being met, staff is being supported and patient needs are being met.
• Collaborates with administration, radiologists, technologists and hourly associates to develop and carry out procedures to continuously improve department performance and patient satisfaction.
• Responsible for hiring, training, and development of all Front Office team members.
• Manages departmental expenses and payroll.
• Organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department.
• Anticipate the needs of patients and visitors; display an open, friendly, courteous, and approachable demeanor; proactively engage patients to provide quality service; maintain a positive and enthusiastic attitude toward all patients, visitors and staff.
• Ensure the work environment is safe for all staff and they have the tools necessary to be successful.
• Address any employee complaints or requests.
• Facilitate all patient complaints/incidents/requests/billing inquiries.
• Assign various duties and responsibilities to staff (i.e. mail, supply ordering, PET doses, etc.) as needed.
• Acts as facility manager to maintain the offices and facilities.
• Design and implement employee retention strategies.
• Other duties as assigned.

Requirements

• Maintain Protected Health Information (PHI) in accordance with the HIPAA Privacy Rule for all patients.
• This is a full-time position with full benefits. Hours of operation are 7:00am – 7:00pm Monday through Friday and Saturdays 7:30am – 5:00pm.
• High school diploma or GED. College degree preferred.
• Previous HR/Employee Relations experience preferred.
• Proven work experience in office management.
• Must be proficient in MS Office programs and develop proficiency in proprietary patient scheduling system.
• Excellent communication and people skills
• Good organizational, multitasking and problem-solving abilities