PFSW Company Statement:

PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand's online stores. We pick, pack, and ship our clients' products around the world - with a bunch of added flair. We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.

Company Vision:

*We will engage with our clients as a strategic partner.

*We will provide a premier commerce order fulfillment solution.

*We will be world-class at every service we offer.

Transportation Analyst:

PFS' Business Management department is made up of a team of client services professionals that act as the liaison between our clients and PFS operations. We work with world-renowned brands to help them manage their eCommerce operations. The Transportation Analyst is responsible for the leadership, administration and continuous improvement of all freight activities. This includes monitoring daily business activities, managing operational projects, shipment planning, coordinating billing and transportation compliance.

Responsibilities

The Transportation Analyst will serve as the main point of contact for managing the transportation process for our clients with responsibilities including, but not limited to:

*Manage existing key account relationships and offer solutions based on shipping patterns, needs while monitoring daily business activities for client initiatives

*Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing

*Proactively communicate any issues to the client

*Coordinate with traffic team on all daily shipments through phone, email and any related web portals

*Ensure accuracy and timeliness of billing while proactively notifying client of any changes

*Develops and operates an effective transportation information reporting system; ensures the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding transportation operations; and develops additional and/or enhanced reports to support customer's changing needs.

*Interfaces with Operations, Program Management, and Inventory Control as necessary to ensure customer satisfaction around transportation-related issues; participates in customer meetings, as required

*Engaged with clients directly to monitor and report service issues daily.Proactively identifies service delays in carrier networks through data analysis and communicates to transportation leadership to drive resolution.

*Monitors claims reports and timeliness of action by claims team.

*Tracks daily volumes and proactively communicates any carrier capacity changes needed with transportation.

*Stays abreast of changes in PFS/GXO Transportation offering and proactively communicates with BM team and Clients as needed.

Qualifications

*Bachelor's Degree in a related field, Required

*3 years related experience

*Knowledge of transportation planning principles

*Experience with transportation demand management concepts and strategies

*Experience in small parcel and freight analysis and management

Personal Characteristics

*Outstanding analytical and problem-solving skills

*Advanced interpersonal and communication skills

*Strong presentation and negotiation skills

*Ability to thrive in a fast-paced environment and learn quickly on the job

*Ability to build strong relationships through networking

*Capability to understanding basic financials (i.e cost vs revenue)

*Computer literacy skills (including Microsoft Excel, Word, Outlook and Powerpoint. Python experience preferred but not required.)

*Strong planning, interpersonal and organizational skills

*Proven ability to lead, motivate, and inspire, providing a solid foundation for teamwork.

*Ability to adapt and flex in a fast-paced environment

*Ability to multi-task, managing multiple competing priorities

*Positive attitude and energy

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.