Customer Service Project Manager

Job description

Company is recognized for planning, production, and execution of a wide variety of unique and exciting printed visual communications. Since 1979, we have been providing customers with the highest quality deliverables delivered with great customer service.

From vehicle wraps to wall murals - from banners to fine art reproductions - from POP to 3-dimensional lettering. Our motto is “Any Image. Any Size. Anywhere.”

SUMMARY

Our Customer Service Project Manager combines outbound business building activities with internally focused client support, acting as the key liaison between clients, sales, and our production teams. This requires asking the right questions, accurate details on work orders / estimates, and thorough communication with all parties including the production staff. The attention to detail with accurate and timely communication is a must. Must be able to beat deadlines, juggle multiple projects, and work independently in a fast -paced environment while delivering a flawless execution of deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Be the primary point of contact between client, sales, production, and installation teams.

· Will work directly with sales, prepress, print, install and shipping departments.

· Once project is approved, you will take ownership and see the project through completion working with all departments.

· Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

· Manage client expectation through email, phone, online presentations, and in-person meetings.

· Spot check assigned projects to ensure client expectations and quality are met prior to shipment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KEY QUALIFICATIONS

· 2-5 years customer service and account management experience

· Knowledge of large format print production and installation is a plus

· Proven inside sales experience a plus

· Ability to multi-task, prioritize, and manage time effectively. Proven ability to manage multiple projects simultaneously, while paying strict attention to detail

· Excellent listening, negotiation, communication, and presentation skills

· Self-motivated and able to thrive in a results-driven environment

· Natural relationship builder with integrity, reliability, and maturity

· Ability to prioritize among competing tasks

· Critical thinking and problem-solving skills

· Excellent time and project management skills. You're always looking to improve inefficient processes

· Keen attention to detail and adherence to deadlines

SKILLS & PROFICIENCIES

· Teamwork

· Planning

· Build Relationships

· Excellent verbal and written communications skills

· People Skills

· Experience with Cyrious Control database is a plus

· Proficiency with all aspects of Microsoft Suite - Word, Excel, Powerpoint, SharePoint etc.

· Initiative

· Customer Focus

· Emphasize Excellence

WORK AUTHORIZATION/SECURITY CLEARANCE

Must be eligible to work in the United States without restriction.

Experience:

• Account management: 2 years (Required)
• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

· 2 years

Schedule:

· 8-hour shift

Experience:

· Customer service: 2 years (Required)

• Project management: 2 years (Required)

License/Certification:

· Driver's License (Required)

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Inglewood, CA (Required)

Ability to Relocate:

• Inglewood, CA: Relocate before starting work (Required)

Work Location: In person