Job Summary:

K Club Bar and Bistro Server Assistants will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Tribute Collection standards.

**Please note, The Karol Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

• Knowledge of all beverages to include liquors and wines
• Serves guests in an efficient courteous manner following the proper steps of service
• Runs food and assists servers as needed to K-Club Bistro, K-Club Bar, Pool, Roof Top Bar, In Room Dining
• Comfort level with running food/drinks/hot boxes inside guest rooms
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Check station assigned for cleanliness of area
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
• Ability to pair wines with meals
• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
• Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
• Ability to use large descriptors to showcase entrees
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Follow the proper steps of service consistently with every table as outlined in training manual
• Upsell items to guest at all interactions
• Bus tables quickly and quietly ensuring no sticky residue is left on the table
• Ability to carry tray
• Detail tables and remove items not in use
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system
• Follow the procedures addressed in the training manual

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position preferred – minimum one-year Server Assistant, Backwater, or Food Runner in greater Tampa Bay area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
• Ability to walk and bend
• Ability to lift 25 pounds
• Ability to communicate clearly
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary