Job Summary:

K-Club Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Tribute Collection standards.

**Please note, The Karol Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

• Wine knowledge to include grape varietals and intermediate wine pairing with food
• Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
• Serves guests in an efficient courteous manner following the proper steps of service
• Report to work on time and in proper uniform/approved attire
• Work as part of a team with all team members within the hotel
• Check station assigned for cleanliness of area
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
• Ability to use descriptors to describe dishes
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Follow the proper steps of service consistently with every table as outlined in training manual
• Upsell items to guests at all interactions
• Bus tables quickly and quietly ensuring no sticky residue is left on the table
• Ability to carry tray
• Light food running to include carrying at least two plates at warm or hot temperature
• Detail tables and remove items not in use
• Never solicit tips
• Attend monthly department meetings and daily stand ups without exception unless approved by management
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system
• Follow the procedures addressed in the training manual

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in greater Tampa Bay area required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time, potentially under a heat lamp
• Ability to walk and bend
• Ability to lift 25 lbs.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations without losing tempter or creating chaos on the floor
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary