ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers waiting in line and seats them according to their preference.
• Ensures customers are not kept waiting.
• Promotes positive customer service by answering their questions and inquiries courteously.
• Remains attentive to the needs and requests of the customers.
• Keeps order slips/tickets in order and well stocked at the Hosts table.
• Answers phone inquiries and takes down messages for customers as necessary. 
• Control restaurant seating of guests for maximum effectiveness and efficiency of service.
• Monitor service of guests by food servers and bus persons and report slow service to Supervisors as required.
• Performs other duties as may be assigned. (to include performing cashiering functions when required)

SUPERVISORY RESPONSIBILITIES

• Conduct pre-shift meetings as necessary.
• Directs activities of food servers, bus persons, runners, and cashiers as necessary.
• Monitors break schedule of food servers, bus persons, runners, and cashiers.
• Keep a current station chart with them at all times, and know the food servers and bus persons by name.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED).
• Must have at least six (6) months related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS

Health & Alcohol card required

Non-Gaming Card required

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

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