Department: Mortgage Operations Channel Reports To Mortgage Sales Manager

Position Summary:

The MLO is a tenured loan originator with knowledge of the loan process from application to closing/ funding. This role acts as the subject matter expert, delivering monthly gross loan funding of more than $1.5 million. The MLO has a strong working knowledge of the Encompass loan system and can quickly master third-party vendor websites like Rocket Mortgage, Equifax, and any other broker partners.

Responsibilities:

• Routinely maintain multiple pipelines: 1) in house, 2) brokered, 3) referrals
• Interviewing prospects via telephone or in-person to gather information about their unique financial situations, needs, and objectives
• Attend events representing the Credit Union
• Working 2 Saturdays a month on call. Hours: 9-2
• Conducting credit, DTI & financial analyses to qualify prospects for various loan programs via daily monitoring of the mortgage referral queue
• Educating and advising prospects on the home buying process and how to best manage their mortgage and expectations
• Ensuring exceptional experiences with ongoing communication throughout the entire loan process
• Observing guidelines, policies, and procedures in order to adhere to compliance, regulations, and security standards
• Maintain continuing education requirements to keep the NMLS license active
• Demonstrating a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Establishing positive and productive working relationships at all levels within the organization
• Delivering world-call service and building member relationships
• Participate in credit union goals like membership and deposits.
• Facilitating discussions with prospects to uncover needs beyond those initially presented. Cross-sell our various products.
• Evaluating credit reports to present members with appropriate PrimeWay products and services
• Visits Primeway Retail Centers routinely
• Making outbound phone calls to existing/potential members and, realtors & builders
• Completing membership applications for prospective new members
• Completing a full 1003 mortgage application
• Originating and closing loans in an expedient manner by guiding the applicant through the process and setting proper expectations from application through to funding to all applicable parties (sales manager, processor, realtor, title, and borrowers)
• Demonstrating accountability to achieve stated goals
• Submitting internal business partner referrals when appropriate
• “On call” mentality for emails, phone calls, texts, and Team's messages. Must be available with no interruptions (or obtain backup) during the office hours of Monday – Friday, 9 am, 9 am to 5 pm, and designated Saturday, 2 pm.

Knowledge and Skills

• Ability to maintain significant levels of diplomacy and trust, in addition to normal courtesy and tact.
• Outstanding organizational skills
• Ability to work in a fast-paced environment
• Excellent communication skills; ability to use applicable computer software
• Ability to maintain a positive attitude and desire to help people truly
• Ability to remain calm/ professional in stressful situations.
• Entrepreneurial spirit
• BILINGUAL (Spanish)
• Word, Excel, PowerPoint, Encompass, Outlook

Education and Experience

• High school education or GED 6 months – 2 years relevant experience
• Current Mortgage Loan Officer: 3 years of experience

ADA Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, timely attendance.