Role: Sales Customer 360 Support

Exp: 10 Yrs

Location: Houston, TX (Weekly 4 days Onsite)

MOI: 2 Video Rounds

Description:

Technical Support:

• Configure and administer the Salesforce Customer 360 platform
• Collaborate with multiple departments to integrate functions and data into Salesforce Customer 360
• Ensure high data quality and integrity within the Salesforce system
• Train and support users in using Salesforce Customer 360 platform effectively
• Liaise with Salesforce Consultants and other System Vendors for external support and system enhancements as needed

Platform Customization and Configuration:

• Work closely with CRM administrators and business stakeholders to understand requirements and customize C360 accordingly
• Implement enhancements and optimizations to improve the efficiency of customer data management and CRM processes, as requested.
• Maintain connector(s) between Salesforce Core orgs and Salesforce Marketing Cloud

Incident Management:

• Respond to and resolve Salesforce support tickets within agreed-upon service level agreements (SLAs)
• Document and track incidents, providing timely updates to stakeholders on the resolution progress
• Conduct root cause analysis for recurring issues to prevent future occurrences
• Contribute to knowledge repositories, documenting issue resolution

Collaboration and Project Management:

• Collaborate with CRM administrators, IT teams, and external vendors to ensure seamless integration and support of the C360 platform
• Participate in meetings and discussions to gather requirements, provide technical insights, and contribute to decision-making processes

Training and Documentation:

• Create and maintain documentation related to Salesforce Core configurations, customizations, and support processes
• Provide training and support to end-users and internal teams on Salesforce Core functionality

Stay Updated:

• Stay informed about the latest features, updates, and best practices related to Salesforce
• Actively participate in training programs and certifications to enhance technical expertise

Regards

Pavan

Sr Technical Recruiter

(7 3 2) - - 7 9 0 - - 2 2 9 0

Pavan(.)kumar(at)primesoftinc(.)com