We welcome you to apply directly on our website to the position at: https://primepoint.com/career

This position is full time, Monday-Friday (9:00 am - 5:30 pm EST)

Job Summary:

Provide assistance to effectively support the payroll technology and processing needs of Primepoint's clients. The Specialist is the front line for both client satisfaction and retention. A Primepoint Payroll Support Specialist provides solutions from entering client data to responding to client inquiries, requests for assistance, questions and fixes in a timely manner. The Specialist thrives in a collaborative work environment and takes responsibility to handle client requests through to completion, thus forming a trusted relationship with their clients and colleagues.

Preferred Experience:

• Provide client support resolution via phone and email support
• Assist clients with basic system functions by adding, maintaining, and entering payroll in PPM/Business Access.
• Provide guidance to clients in the use of our system and best practices
• Demonstrates a strong sense of client orientation and an understanding of the business needs of their clients
• Addresses complex client issues and demonstrates sound judgment, uses resources wisely, and knows when to escalate.
• Ensure seamless interaction between support teams and proactively shares information.

Required Skills/Abilities:

• Able to work independently and efficiently to meet client-driven deadlines.
• Able to think analytically and have excellent problem solving skills.
• Computer skills in Windows, MS Office (primarily Excel), web browsers, all of Primepoint's technology related products, and the ability to easily learn new applications.
• Able to promptly answer support-related email, phone calls and other electronic communications.
• Excellent communication (oral and written): interpersonal, organizational, and presentation.
• Team player who initiates solutions to help the team meet performance goals
• Self-motivated, detail-oriented and organized.
• Able to network with colleagues constructively

About Primepoint:
Primepoint is a human resource management and payroll processing company developing and servicing technology capable of integrating human resource management and payroll processing functionality with time and attendance, benefit administration, and HR consulting services for organizations with up to thousands of employees. Primepoint offers competitive wages, an excellent benefits package, and a family work environment.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Primepoint, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Hybrid work

Education:

• Bachelor's (Preferred)

Experience:

• Payroll: 2 years (Required)
• Customer Service: 3 years (Required)

Work Location: Hybrid remote in Westampton, NJ 08060