2 supervisor medical pharmacy contact center Jobs in atlanta, ga
Serenity Healthcare is Hiring a Contact Center Supervisor Near Atlanta, GA
- Location: Atlanta-Sandy Springs, GA**
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities
- Utilize data-driven insights to oversee intricate processes.
- Manage performance metrics, policies, and procedures.
- Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
- Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
- Comprehensive insurance coverage (90% premium covered by Serenity)
- Clear paths for growth and advancement
- Competitive compensation (DOE)
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
- And much more!
Job Summary
Full Time
$56k-77k (estimate)
05/31/2024
06/28/2024
serenityhomehealthcaresystem.com
SAINT PAUL, MN
<25
2009
TAHA ABDUREHMAN
<$5M
Related Companies
The job skills required for Contact Center Supervisor include Call Center, Customer Service, Leadership, Coaching, Problem Solving, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
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A contact center supervisor oversees the day to day performance of contact center representatives .
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Ensure agents understand and comply with all call center objectives, performance standards, and policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
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Be a social leader to foster optimism and promote culture change.
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Ensure Proper Scheduling For Effective Call Center Management.
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Like agents, call center managers require specialized training to meet the unique demands of the job.
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Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
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Step 3: View the best colleges and universities for Contact Center Supervisor.
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