44 Assistant Community Director Jobs in Portland, OR
PRIME RESIDENTIAL is Hiring an Assistant Community Director Near Portland, OR
- An organized yet flexible and nimble multi-tasker who outperforms and thrives in a dynamic environment
- A passionate thinker always striving to improve processes and helps to recruit top talent
- An enthusiastic and personable individual who enjoys building and maintaining relationships
- A disciplined and passionate team player, with financial aptitude and an ability to problem-solve objectively
- A creative motivator who inspires the top performance of others
- A goal-focused leader with the desire to learn, teach and who is not afraid to step out of the box
- A tech savvy professional not afraid of routine work, and but also not afraid of change
- A diligent and determined associate looking to grow their career in property management
- Responsible for establishing a culture of on-time rent payments
- Designing and delivering communication related to on-time rent payment, including encouraging residents to take advantage of electronic payment options
- Collecting all rent and ancillary charges due each month
- Managing all delinquency, balance due letters, non-payment notices and pre-legal proceedings with support from the Community Director
- Keeping all electronic resident files and systems updated with latest delinquency/collection notes
- Working closely with legal/risk on the management of eviction files and cases
- Track and grow community goals relative to resident satisfaction and resident retention
- Stay current on local market conditions, trends, and forecasts
- Contribute to the continuous identification of overall marketing concepts, campaigns and advertising sources that will generate additional traffic and leases for the community
- Track weekly and monthly individual and team leasing goals and objectives as established by the Community Director
- Assist with identifying target market and help with the development of consistent marketing outreach materials for subsequent use and participation by the leasing team
- Maintain accurate resident records and collect and log rent payments, deposits, and application fees
- Make recommendations for incentives/rewards to motivate leasing associates
- Train newly hired associates on essential job duties utilizing shadowing, role-playing and formalized training processes and techniques
- Train, coach and provide positive reinforcement and constructive critique for tenured leasing associates
- Warmly greet prospects both by phone and in person, to qualify, determine needs and preferences, and professionally present the community and specific amenities as necessary
- Regularly visit and research competitive properties to update market surveys; ensure sales team shops competitive communities quarterly and that new associates are shopped according to company standards
- Solicit property and individual reviews from residents and prospects when positive reactions are evident
- Respond to residents and prospect inquiries with a sense of calmness, professionalism, and confidence
- Answer incoming telephone calls, emails, and texts by exhibiting excellent customer service to efficiently address inquiries (prospect calls, resident issues, maintenance service requests, etc.)
- Courteously accept service requests from residents and route to maintenance department accordingly
- Conduct service follow-up with residents when maintenance jobs are completed
- Participate and/or direct monthly property renewal programs by preparing follow-up letters, and fielding telephone calls as needed to increase resident retention
- Direct ongoing resident relations including telephone calls and resident functions. Professionally address and resolve resident concerns escalating to the Community Director as necessary
- Participate in ongoing resident relationship-building activities including emails, telephone calls, in-person office drop-ins and meetings with residents and prospects
- Help to develop, organize and roll-out regular resident functions
- Assist with resident concerns or related activities using objective problem-solving tactics
- Ensure the office, clubhouse, models, and “market ready” vacant units are in pristine condition
- Assist residents with move-in process including walking of unit, lease paperwork, and contract follow-up
- Present ideas to the Community Director for improving resident satisfaction
- Prepare and distribute general and specific resident communications (i.e., pest control notices, acknowledgement letters for residents who have given notice to vacate)
- Update reports concerning notices to vacate, vacancy, Monday updates, leases, cancellations, transfers, renewals, etc. and all other activity reports as deemed relevant by Community Director
- Review community box score, leasing reports, exposure by unit type and competitor set daily; set goals and recommend concessions as needed based on logical review of community and unit-type statistics
- Establish weekly hot sheet of target units to focus team and hold leasing associates accountable
- Ensure all new lease and renewal paperwork, including related addenda, are error-free, fully ratified by all involved parties, and filed in accordance with community policy and procedures
- Seek and recruit energetic and qualified new associates to join our team
- Attend all required and recommended training, and ensure compliance of all training requirements posted in learning management system
- Ensure leasing team members attend all required and recommended training
- Ensure all traffic, telephone calls and other daily activity is entered into customer relationship management software system
- Ensure files and completed paperwork is organized neatly per company standards
- Understand and adhere to all federal, state, and local laws pertaining to employment, Fair Housing, and landlord/tenant laws, as well as company policies regarding general operations and employee actions and behaviors
- Hold team members accountable for the responsibilities of their individual roles
- Participate or lead disciplinary process for team members who are not performing
- Physically inspect community when on grounds, pick up litter, and report any risks or service needs to the maintenance team and Community Director
- Any other tasks as deemed necessary by your supervisor
- BS/BA degree or equivalent level of training and work experience preferred
- 3 years of relevant experience showing a progression in career development
- 2 years of hands-on supervisory experience
- Firm knowledge of federal, state, local laws related to employment, fair housing, and landlord/tenant laws, as well as all policies and procedures imposed by the organization and/or at the community, or as otherwise communicated to associates
- Confidence in dealing with numbers, basic bookkeeping, and prorations calculations
- Comfort in enforcing adherence to regulatory requirements as well as company policies
- An enthusiastic and positive approach to customer service and sales
- Enthusiastic training and team building abilities
- Sophistication to analyze advertising spend and prospect conversion metrics
- Effective communication skills (oral, listening, and written)
- Ability to handle communications of varying degrees and frequency with multiple stakeholders internally and externally
- Team player attitude who can work independently and collaboratively
- Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software
- Knowledge or familiarity of customer relationship management software is a plus
- Ability to prioritize and multitask
- Ability to display and present yourself professionally, in appearance and demeanor
- A valid driver’s license for the purpose of operating a community vehicle and/or leasing golf cart
Job Summary
Full Time
$71k-87k (estimate)
01/06/2024
06/19/2024
primeres.co.za
Winnetka, IL
25 - 50
Related Companies
The job skills required for Assistant Community Director include Customer Service, Problem Solving, Property Management Software, Bookkeeping, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Community Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Community Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Community Director positions, which can be used as a reference in future career path planning. As an Assistant Community Director, it can be promoted into senior positions as a Commercial Property Manager III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Community Director. You can explore the career advancement for an Assistant Community Director below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Community Director, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Community Director for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Community Director job description and responsibilities
Determine needs and preferences of prospective residents, professionally present community and specific apartments while providing features and benefits.
03/26/2022: Albuquerque, NM
Performed general administration of the property and performing related management functions with the daily operations of the apartment community.
02/22/2022: Tuscaloosa, AL
Manages the daily operations of one or more residential properties or communities. Oversees sales/leasing, tenant relations, maintenance, and other support activities.
03/04/2022: Middlesex, NJ
Must also collaborate with their property managers to ensure prudent rent collections from their tenants.
01/24/2022: Petersburg, VA
The Assistant Community Director may assist with scheduling and providing work assignments.
01/24/2022: Trenton, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Community Director jobs
Confirm all leases and corresponding paperwork are completed and input to software system accurately and on a timely basis.
03/05/2022: Hopkinsville, KY
Ensure current resident files are properly maintained.
02/22/2022: Fresno, CA
Ensuring property is rented to fullest capacity.
02/10/2022: Columbus, MS
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
01/04/2022: Lorain, OH
Utilize marketing strategies to secure prospective residents.
03/07/2022: Louisville, KY
Step 3: View the best colleges and universities for Assistant Community Director.
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