Position purpose - Responsibilities/Duties/Functions/Tasks

The purpose of this position is to manage the monthly escrow analysis by maintaining the analysis schedule, calculating initial projections, researching escrow accounts, and explaining the results of the escrow analysis in a manner that customers can understand. The Escrow Analyst will provide escrow customer support, respond to written and verbal customer requests and complaints in a timely and professional manner, and assist team members in a synergetic environment.

Reviews and modifies tax, MIP/PMI, and insurance buckets and researches escrow shortages and overages

• Creates custom audit reports in Mortgage Builder (MB) and Excel
• Engages in collaboration efforts with software vendor support personnel in generating monthly audits
• Creates overage checks, matching them with batch print outs and sending them to customers monthly
• Corresponds with customers explaining the results of the analysis and responds to inquiries regarding payment changes and escrow requirements in an understanding and professional manner
• Calculates initial escrow projections to ensure accuracy and consistency
• Serves as a resource to others in the resolution of customer inquiries regarding the analysis process, payment changes, escrow payments, and audit timelines
• Documents accurate records of audits, overage checks, escrow refunds and customer dialogue

Qualifications

• Organization skills
• Customer service skills
• Written and verbal communication skills
• Proficiency in Microsoft Office applications and PDF file formatting

Preferences

• Experience in the mortgage industry

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.