Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The role of the Medical Receptionist encompasses a range of responsibilities within the office. These include filing, answering phone calls, organizing documents, basic bookkeeping tasks, scheduling appointments, and ensuring timely and professional follow-up.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Warmly welcome and assist patients during check-in at the front desk.
• Answer and promptly direct incoming calls on multiple phone lines, regularly checking voicemail messages throughout the day.
• Process patient payments accurately and reconcile the cash drawer on a daily basis.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Verify patient insurance coverage using various websites and systems.
• Aid patients in checking out after their appointments with providers, scheduling follow-up appointments, and providing necessary paperwork, such as lab orders.
• Effectively manage assigned task lists and prioritize tasks as needed.
• Collaborate with co-workers as a team to ensure completion of tasks and provide seamless support to patients and providers.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education (or substitute experience) required:

• High School Diploma or equivalent (GED).

Minimum Experience Required:

• Knowledge of medical terminology desired.
• Successful completion of a medical front office program or on the job training with an emphasis on customer service.

Minimum Knowledge and Skills Required:

• Bilingual in Spanish preferred, although not required.
• Possess strong verbal and written communication skills to maintain a professional and effective level of communication.
• Demonstrate an understanding of the principles and practices related to organization, planning, records management, and general administration.
• Exhibit attributes of dependability, adaptability, and confidentiality as necessary for the role.
• Capable of collaborating with clinical staff and effectively following directions from multiple providers.
• Have basic knowledge of handling monetary transactions.
• Show commitment to the concepts of preventative healthcare and a team-based approach to healthcare delivery.