Job Type

Full-time
Description
Job Type: Full-time (Exempt)
Job Location: Hamilton West
Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.
Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.
At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We're with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.
We're committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).
We are seeking a dynamic candidate to join the Primary Health Solutions team as a Women's Health Supervisor at our Hamilton West location.
A day in the life of a Women's Health Supervisor:

• Acts as on-site supervisor to Women's Health Department
• Assures adherence and maintenance of all protocols and policies
• Maintains timecard system, staff schedules and maintains clinic and hospital schedules; ensures patient schedules in the patient management system are maintained to maximize patient access.
• Oversees intake procedures and patient flow.
• Quality assurance and quality improvement e.g., clinic workflows and standards of care adherence, clinical quality metrics, safety zone follow-up.
• Collaborates with Director of Operations to ensure proper quality assurance and compliance standards and requirements standards and requirements e.g., safety zone, state, or federal audits/site visits.
• Assigns and coordinates follow-up on billing errors or issues.
• Maintains proper supply ordering and inventory management.
• Responsible for equipment maintenance.
• Leads department meetings and participates in management groups/meetings
• Monitors and manages patient questions and complaints including monitoring patient satisfaction survey feedback and action plans.

Supervisory Responsibilities:

• Directly supervises all staff in the Women's Health Department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include: interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Core Competencies:

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements
Success Requirements:

• At least two years' experience in the women's health field.
• RN Licensure Required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual must have intermediate skills in a variety of software programs to include Microsoft products, current practice management system, and electronic medical record.
• Skill with patients in lower socio-economic sectors of the community. Ability to speak Spanish desirable.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan with 3% Employer Contribution
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Health Savings Account with Employer Contribution
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach
• SmartDollar