Description

Job Type: Full-time (Non-Exempt)

Job Location: Administrative Office - Hamilton, Ohio

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We’re committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence). 

We are seeking a dynamic candidate to join the Primary Health Solutions team as a Health Information Clerk at our Administration office. 

 A day in the life of a Health Information Clerk:

• Conducts routine medical record-keeping operations and healthcare information management to ensure secure, accurate and reliable patient information management that complies with all applicable organizational, local, state, federal regulations. 
• Works closely with administration, vendors, and staff to support the requests from patients and outside entities for obtaining records to support patient care.
• Follows established policies and procedures to ensure effective and compliant record management, makes suggestions for process improvements.
• Assists in implementation of digital technologies and tools to gain efficiencies, facilitate record retrieval, and ensure secure storage.
• Assist in facilitation of the retrieval, collection, and requests for medical records made by staff, patients, and affiliates.
• Monitor, facilitate and track all records requests, releases, and authorizations within the Electronic Medical Record.
• Abide by, adhere to, and conform to all applicable organizational, local, state, federal regulations.
• Maintains an up to date understanding of applicable policies, processes, laws, and regulations relative to the processing of patient health information (PHI). 
• Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to supervisor to protect patient health information.
• Assist patients, staff and affiliates with medical records requests and questions. 
• Performs all other duties and tasks as assigned. 

 Core Competencies:

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

Success Requirements:

• Associate degree or a similarly accredited program in health information technology preferred.
• Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.
• At least 3 years of experience in a medical office setting. 
• Strong data entry skills. 
• Excellent verbal and written communication skills. 
• Advanced organization skills. 
• Attention to detail to ensure accuracy. 
• Familiarity with medical terminology. 
• Basic computer skills to scan, organize and access electronic health records. 
• Able to work independently and possess strong time management skills. 
• Excellent problem-solving skills.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan with 3% Employer Contribution plus Employer Match
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Health Savings Account with Employer Contribution
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• SmartDollar