Job Type: Full-time/ non-exempt
Job Location: Administration - 300 High Street, Hamilton, OH 45011
Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.
Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.
At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We're with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.
We're committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).?
We are seeking a dynamic candidate to join the Primary Health Solutions team as a Bilingual School Based Navigator at our Administration office.
A day in the life of a Bilingual School Based Navigator:

• Establishes rapport with school nurses.
• Communicates in an understandable manner and monitors students' understanding.
• Communicates student care plan with parent/guardian.
• Uses knowledge of student's cultural, ethnic, religious and social system to develop rapport.
• Identifies and assists families in reducing barriers to care and adhering to plan.
• Schedule appointments and coordinate transportation to and from health center.
• Works to ensure that school - based consents and registrations are complete.
• Develop an efficient mapping process to move the most patients in the least disruptive amount of time.
• Arranges follow-up.
• Coordinate immunization clinics for each school.
• Coordinate vision and dental screenings for each school.
• Promotes positive interpersonal (customer) relationships with fellow employees, providers, patients and school staff. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications.
• Adheres to, complies with and demonstrates support for the mission and values of Primary Health Solutions.
• Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care.
• Has regular and predictable attendance.
• Maintains pertinent databases.

Core Competencies:

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements
Success Requirements:

• Minimum of a high school diploma or equivalent required.
• Ability to speak Spanish is highly preferred.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write clear and concise routine reports and correspondence.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of current practice management system, electronic medical record, Microsoft Word, Internet, and Intranet. Must also be proficient in Microsoft Word, PowerPoint, and Excel.
• Excellent communications skills, both written and verbal.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach