Job description

JOB SUMMARY:

The Behavioral Health Intake Specialist/Receptionist is the first line of communication between a participant, a therapist, and a doctor. They welcome patients to our medical facility while helping process them before their scheduled appointments. They may answer questions or provide general information, or may direct a participant to a person who can provide more direct and specific information. The Behavioral Health Clinic Intake Specialist is responsible for keeping, updating, and maintaining records by obtaining the appropriate information from the program participants, therapists, and medical providers. Being skilled in computer software, such as electronic medical records, excel spreadsheets, word processing, and other programs relevant to the clinic is necessary to perform the required tasks. The Behavioral Health Intake Specialist must have excellent communication and customer service and people skills, as well as be able to multitask and stay organized. It is important to be keenly aware of all services provided within the clinic, throughout Primary Health Choice, Inc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives all incoming visitors and program participants and routes them to the proper staff person for services.
• Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.
• Checks program members’ eligibility and documents in the electronic health record at each treatment event.
• Verify medical insurance coverage and benefits for each patient.
• Completes initial new patient process, scan and document in the electronic health record.
• Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed.
• Address any patient complaints or concerns.
• Maintains daily logs for clinical needs. Maintains and updates wait list, closed cases, and testing data ensuring privacy practices are observed.
• Types reports, inter-office memoranda, labels, and other correspondence.
• Maintains calendar of events and schedules and coordinates appointments for all counseling staff members. Closely manage counselor’s schedules, prepare any patient materials necessary prior to appointments, maintain accurate patient lists, and follow up appointments and charting.
• Develops program flyers, and ensure appropriate PR/advertisement and distribution.
• Organizes and maintains program and member records – group registration, reminder letters, and reminder telephone calls.
• Ensures that all office equipment and furniture are maintained in proper working condition. Maintain an updated inventory of all office equipment and supplies and picks up materials at designated area. Place orders necessary for program operations utilizing appropriate protocol.
• Operates computers programs, like Microsoft Word and Excel.
• Types the monthly statistical data report and other reports as needed.
• Ability and willingness to work some early mornings, evenings, and weekends as needed to support programs.
• Maintain strict complete confidentiality of all administrative, medical and personnel records and all other pertinent information according to HIPAA guidelines.
• Knowledge of counseling ethical practice guidelines.
• Effective customer services skills.
• Ability to assess and prioritize multiple tasks, projects and demands.
• Possess problem solving skills to address crisis situations.
• Possess public relations and interpersonal relationship skills.
• Performs clerical work such as filing, copying, faxing, etc.
• Performs other duties as assigned by the Director of the department.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or Experience

Required:

• High School diploma or equivalent.
• Computer knowledge and proficiency.
• Reliable transportation.
• Must submit -Criminal Records/Motor Vehicle Background Check.
• Must submit -Drug Screen and random testing according to policy.

Preferred:

• Two year technical or general studies degree in a related field.
• Experience working in a behavioral health setting.
• Experience working in a medical office setting.

LANGUAGE SKILLS

Employee must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical, procedures, or governmental regulations. Employee must have knowledge of proper grammar. Employee must be able to greet and deal with the public in a pleasant, courteous and professional manner in all situations. Employee must also have the ability to write reports, business correspondence, and procedure manuals. Employee must have the ability to effectively present information and respond to questions concerning the following at a minimum: Microsoft Word, Excel, PowerPoint, Access, and Publisher.

WORK ENVIRONMENT

Some travel may be required to agency sites. Employee will be able to provide their own transportation in the administration of their duties. Equitable and reasonable accommodations may be made to enable individual with disabilities to perform essential functions.

OTHER REQUIREMENTS/CONFIDENTIALITY

Employee must adhere to the Health Insurance Portability and Accountability Act (HIPAA).

Employee must adhere to and follow all policies and procedures of this agency.

Employee must attend all other requested trainings and company functions.

Employee must adhere to Supervision requirements as requested.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Paid orientation
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person