Patient Service Representative (Medical Receptionist)

Position Overview:

Join the compassionate team at Sugarloaf Medical, PC, and become the welcoming face and voice for our patients. We are seeking a dynamic and dedicated individual, passionate about delivering an outstanding healthcare experience to our patients. This role, which combines responsibilities as a Patient Service Representative and Administrative Assistant, is essential in ensuring that our patients receive the highest standard of care.

Key Responsibilities:

Patient Reception:

· Welcoming Patients: Warmly greet and assist patients upon their arrival at the facility.

· Information Verification: Verify and update patient demographic and insurance information.

· Appointment Management: Schedule follow-up appointments and manage referrals.

Patient Services: Communication and Scheduling

· Handling Inquiries: Efficiently manage patient inquiries.

· Scheduling Efficiency: Ensure an organized and seamless scheduling of patient appointments.

· Appointment Follow-up: Confirm scheduled appointments and follow up on missed ones.

Administrative Assisting: Patient Accounts and Insurance

· Insurance Verification: Confirm patients' insurance coverage and verify benefits details.

· Financial Guidance: Assist patients in understanding their insurance benefits and financial responsibilities, including interpreting Explanation of Benefits (EOB).

· Payment Processing: Handle patient payments, including copayments and outstanding balances.

Job Qualifications:

Educational Requirements:

Candidates should have completed one of the following educational programs:

• Diploma in Medical Administrative Assisting or a related field.
• Associate's Degree in Healthcare Administration or a related field.
• Associate's Degree in Medical Office Management or a related field.
• Bachelor's Degree in Health Sciences, Business, or a related field.
• Bachelor's Degree in Healthcare Administration, or a related field.

Professional Certifications:

Candidates are expected to hold one or more of the following certifications:

• Certified Medical Administrative Assistant (CMAA).

· An equivalent certification in a similar healthcare or administrative field.

Compliance and Safety Training and Certification:

Applicants are required to have training and certification in the following areas:

· HIPAA (Health Insurance Portability and Accountability Act)

· Cyber Security Fundamentals

· BLS (Basic Life Support)

· OSHA (Occupational Safety and Health Administration)

Competencies and Experience

Medical Knowledge:

· Familiarity with Medical Fundamentals: Understanding of common medications, medical terminology, and diagnostic procedures.

· Health Insurance Processes: Knowledge of health insurance processes, patient accounts, and insurance claims.

Technical Proficiency:

· EMR Systems: Required experience with Electronic Medical Record (EMR) systems.

· Software Skills: Proficiency in Microsoft Office Suite and adherence to Cybersecurity regulations.

· Patient Services: Competence in patient scheduling and managing medical records.

· Patient Privacy: Commitment to ensuring patient privacy and safeguarding Protected Health Information (PHI) in compliance with HIPAA and cybersecurity standards.

· Safety: Maintaining personal and workplace safety in accordance with OSHA standards.

· Emergency Response: Capability to perform basic lifesaving techniques in emergency situations.

Communication Skills:

· Verbal Communication: Strong communication skills and telephone etiquette.

· Written Communication: Effective written communication skills.

Organizational and Detail Oriented Skills:

· Multitasking and Precision: Proficiency in handling multiple tasks under pressure with attention to detail.

Relevant Experience:

We require a minimum of 2 years of experience as a Medical Receptionist and/or Patient Service Representative, preferably in a primary care setting.

Work Schedule and Benefits:

Work Schedule:

· Full-time Hours: 5 days a week, Monday through Friday. Candidates must be available for an 8-hour shift between 7:30 AM and 5:30 PM, subject to scheduling needs.

· Part time Availability: Candidates with limited availability that match clinic needs and schedules are also encouraged to apply.

· Location: Candidate should reside within a reasonable commuting distance of the advertised clinic

Compensation & Benefits:

· Salary: Competitive hourly rates and salaries.

· Health Insurance: Comprehensive health, dental, and vision plans allowance.

· Retirement Plan: 401K plan with employer matching contributions.

· Licensure and Certification: Reimbursement for continuing education and certification fees.

· Paid Time Off (PTO): Generous PTO for vacations.

· Paid Major Holidays: Paid time off on major holidays.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Internal Medicine
• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Suwanee, GA 30024: Relocate before starting work (Required)

Work Location: In person