Job Overview

The Storefront Manager is responsible for performing day-to day managerial duties and on a professional level and works closely with the storefront personnel / leads / supervisors. This positions predominantly carries out responsibilities in the following functional areas: manages the staff of the retail store and the storefront processes.

• Provides support to and manages the storefront team and processes
• Knowledge resource for other employees
• Ensures that customers are serviced according to Primary Arms customer service standards
• Ensures that service is quick and efficient
• Recommends improvements to processes
• Processes orders
• Answers questions about our products
• Counts cash drawers
• Manages cleaning the store
• Prepares 4473 tablets
• Opens new spreadsheet for storefront dispositions
• Inputs all 4473s into the corresponding disposition folder
• Check through Delay information for updates in NICS
• Send “Over 10 Days” emails
• Ensures that personnel are actively working
• Ensures that the breaks and lunch rotation is adhered to
• Process Employee orders
• Count down all cash drawers and ensure that discrepancies are recorded and reported
• Put cash in deposit bag
• Ensures cash drawer count sheets are completed and placed with deposits
• Ensures deposit slips are placed in the deposit bag
• Ensures the shredder box is emptied
• Ensures that door key pad is locked in safe
• Ensures that the main door is locked and secured
• Prints storefront dispositions
• Ensures all receipts are put into the safe with the cash drawers
• Ensures all 4473s are placed on his/her desk
• Reviews all 4473s for errors
• Updates the 4473 error tracker
• Emails 4473 error tracker to COO, Director of Operations, and Compliance Director
• Ensures training is up to date for team
• Inputs all 4473 into the corresponding disposition folder
• Turns off all display optics
• Ensures that both parts bins under the counter are empty
• Ensures all bags and miscellaneous items are stocked
• Ensures cleaning supplies are stocked
• Ensures there is change in the cash box
• Updates Store Front Revenue Tracker and emails to COO and Director of Operations
• Ensures that scheduling is completed
• Verifies time off for personnel; inputs information in calendar and submits documentation to the Director of Operations
• Perform other related duties, as needed, within the Primary Arms team

• Customer focus
• Professional & pleasant demeanor
• Ability to handle pressure
• Dependability
• Ability to work as an integral part of a team
• High degree of productivity
• Adaptability/flexible
• Excellent oral, written, and interpersonal skills
• Analytical and problem-solving skills
• Effective decision-making ability
• Effective organizational & time management skills
• Aptitude to learn our business
• Ability to maintain a high level of accuracy
• PC proficiency.
• Ability to accurately handle cash/credit card payments.
• Firearms knowledge/experience is a plus.