Account Relationship Specialist

Pay Rate : $18.00 - 21.00 / hour DOE

Hours : 8 : 00 - 5 : 00pm

Location : Tallmadge, OH

The Account Relationship Specialist will be responsible for positive customer relationship interactions, processing of customer orders, and the coordination between all parts of the organization to achieve results.

This role is the primary support position for the field sales team that drives customer satisfaction with a focus on what is right for the customer.

Key Responsibilities :

Understand and act on what is right for the customer

Resolve customer requests and complaints via phone and email

Place, cancel, modify, or expedite orders on behalf of the customer

Consistent and accurate data entry of customer orders, customer information, and customer interactions

Develop relationships with customer base via daily interactions

Answer questions about warranties or terms of sale

Act as the company gatekeeper to inbound calling prospects

Suggest solutions when a product malfunctions

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services over the phone or via email

Work with customer service manager to ensure proper customer service is being delivered

Handle changes in policies or renewals

Assist in the management of correspondence between the sales team and their clients

Provide relevant information of customer interactions to sales team members

Work with management, production, and shipping teams to support the customer

Develop strong product and market knowledge

Performs other duties as assigned

Key Requirements :

Strong analytical and problem solving skills

Shows initiative

Ability to work independently with strong decision making and critical thinking skills

Good written and verbal communication when dealing with customers

Strong organizational skills

Excellent interpersonal skills

Proficient with Microsoft Office Suite, and other software programs

Ability to multi-task and prioritize

Ability to work under pressure and with deadlines

Conflict resolution

Ability to work independently and on a team

Enthusiasm for what you do!

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

Compensation / Pay Rate (Up to) : $18.00 - $21.00 Per

Last updated : 2024-04-27