Do you enjoy helping others and have a background in customer service? Apply now to this wonderful Dispatch Coordinator position with a company in Rockwall that truly cares about their employees!

Responsibilities :

• Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process.
• Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed.
• Utilize sound judgment to prioritize service requests, matching customer needs with technician skills, territory, and availability.
• Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication.
• Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information.

Requirements :

NEEDS to have 1 year of phone experience, be very comfortable on phones

PLUS to have dispatch experience

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider.

Our employees enjoy the following :

A professional, supportive team environment

Representation to North Dallas’ top employers

Full medical benefits package

Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!

Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney

Compensation / Pay Rate (Up to) : $18.00 - $20.00 Per Hour

Last updated : 2024-04-24