JOB DESCRIPTION

• Daily opening / closing of the Front Desk.
• Answering a high volume of incoming calls (multi-building, external & internal) and welcoming the arrival of visitors.
• Checks clients in, in appointment software, notifying clinician / therapist of their arrival.
• Verifies PHI and insurance eligibility.
• Collects and processes client copay, co-insurance, etc.
• Schedules / cancels / reschedules all client Psychiatric appointments.
• Makes reminder calls and emails.
• Manages appointments for Psychiatrist and clinical staff in scheduling software system.
• Processes all requests to obtain signature on multiple agency documents.
• Annual financial updates.
• Assisting in preparing for audits.
• As a team member, you will work to provide the best care and services possible to our clients and respond to issues promptly to ensure issue resolution and customer satisfaction.

Key Requirements :

• Proficient in Microsoft Office (specifically Word, Excel, and Outlook) as well as possess no less than moderate computer knowledge.
• Experience with phone systems and electronic scanning systems.
• Ability to juggle multiple priorities and work independently in a fast-paced environment.
• Self-motivated and detail oriented.
• Strong written and verbal communication skills.
• Friendly demeanor with good interpersonal skills.
• Strong organizational and time management skills with the ability to prioritize workload and problem-solve.
• Knowledgeable in video communications app’s Microsoft Teams and Zoom.
• Minimum of two (2) years’ experience in a front desk, Psychiatric and clinical scheduling, and administrative support role, preferably in a behavioral healthcare setting.
• Knowledge of Mental Health and Developmental Disability population is preferred.
• Knowledge of Medicare / Medicaid, Managed Care, and private / commercial insurances a plus!

Last updated : 2024-05-20