Client Retention Specialist

Location : Hybrid Remote / Alpharetta

Pay Range : $18-22 / hour depending on experience

Job Duties and Responsibilities

• Communicates value proposition to new and current accounts to ensure clients maximize benefits
• Identifies additional areas of opportunity or clarification needed for clients based on call results
• Identifies retention trends and coordinates resolution actions with management
• Provides timely follow-up on all accounts
• Leverages multiple mediums to ensure best-fit communication with accounts
• Works with clients to amicably resolve issues in a way that encourages loyalty
• Other duties as directed by Experience Team Manager or Leadership Experience, Skills and Abilities
• Customer service experience including interaction with a large customer base
• Highly motivated with a positive spirit
• Strong communication, problem solving, and analytical skills required
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
• with excellent attention to detail
• Ability to work independently and as part of high-functioning, fast-moving team
• Proficient use of Microsoft Office, with high capability in Excel, Powerpoint, Outlook and Teams
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• Strong interpersonal skills and ability to build relationships with businesses
• Ability to handle highly confidential information with discretion
• Ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Flexible and adaptable to change with ability to manage multiple priorities and responsibilities

Compensation / Pay Rate (Up to) : $18.00 - $22.00 Per Hour